Broadway Opticians

Everyone here acts like its a chore to answer basic questions, the eye doctor who works in the front is extremely rude and condescending. I called to ask a question regarding contact lenses and the lady on the phone told me "Stay off the internet dear, let the professionals handle it". This is no way to talk to paying customers or people in general. These people have no human decency or decorum when it comes to doing their job and how to treat customers. If I could leave a 0 star review I would.

The doctor himself is very kind and treats his patients with respect. However, his staff is very unprofessional, rude, and unhelpful. The receptionist, in particular, was very condescending and overall lacked professionalism. I would never recommend anyone come here.

Remember going there for the first time with my mom and the rude man said something about my hair being a wig mind you I had a Afro… don’t go respectfully

Had the absolute worst experience speaking to the receptionist. Was confused about a possible issue with my husbands prescription and he wouldn’t even let me finish my sentence. Please save yourself the headache and go to a different optician. Edit: My Husband ended up going to another place and turns out, Broadway Opticians made a mistake on his prescription which is exactly what I had called them to follow up on. Absolutely ridiculous.

UPDATED REVIEW- Initially the wait time was 10 days but due to the frames being out of stock through Medisource, I didn't receive my frames until 3 months. If I had known that up front from the staff then I would've decided to go somewhere else or would've been more patient instead of thinking I was being scammed. The frames actually came out great but don't expect any decent customer service. I guess you come here if you don't really have options outside of the Broadway area.