Brookdale Hosp Med Ctr

The Medical team and the Postpartum floor is amazing so baby friendly. I have heard rumors that it’s not the best but my experience as a Doula for 10 years coming to work with Brookdale medical team Labor & Delivory and Postpartum is the best. Thank you for helping me and helping my moms to support themselves and us🧸🙏🏽💗

If I could give it a negative review I definitely would. This hospital needs to be shutdown and built from the ground up. The care patients should receive is not at the top of the list. Its apparent it not about the stability, care, or betterment of the patient. I've experienced lack of communication, lack of follow-up, one group does not communicate with another. Being told one thing, now they tell another story because they don't want to be held liable. This hospital needs an investigation. It's truly a disappointment and a disservice to the patients and their families. The lack of care is deplorable. Blood stained ceiling tiles, no tray to sit food on, call bell not properly working. How can care and safety be a priority when simple things are not functioning properly. Not even proper ventilation. This is a shame. As a family member, I'm sickened by what's happening. *Thank God for the few nurses that are actually there and care for the patients with compassion. You are very appreciated.

I want to give a sincere shout-out to the ICU unit on the fifth floor — the nurses and doctors there were truly amazing. Their care, compassion, and professionalism during such a difficult time did not go unnoticed, and my family is very grateful. However, I also need to raise some serious concerns. When my family member was moved to the 10th floor, I was honestly in disbelief at the condition of the unit. There was a noticeable odor, and overall it felt like the area is in need of renovation and better upkeep. Additionally, the cleanliness of the family lounge on the fifth floor has been very disappointing. I’ve been there for seven consecutive days, and on at least three of those days, there was no toilet paper in the bathroom. The same crumbs and sticky tables remained untouched and were never cleaned. When I brought this to a housekeeper staff attention and asked if the area could be cleaned, I was met with an attitude and told to speak to the charge nurse, which was discouraging and unprofessional. I believe these concerns deserve attention, as they directly impact patients and families during already stressful times.

If I could give it a negative 5 stars I would. Look at what I had to be faced with, on top of that ever since I got here the staff was very out of it. I’m aware that they are understaffed but that still don’t excuse the unprofessionalism and rudeness. The entire night it seems like only one doctor was expected to attend all the patients in the ER. If there were more you could’ve fooled me. As far as the nurses are concerned the one assigned to me was pretty good. Like he’s been doing his job for years because I never felt the needle when he put my IV in. And he did it on the first shot, I’m not the type of person that is an easy stick. So kudos to my ER nurse. On the other hand, This hospital needs a reset button regarding staff, equipment, and overall facilities. ( side note they do have the best ICU team in the state of NY.

Idk man. It just seems like some ppl dont want to do they job here. I could be wrong... Before my surgery they did everything great and fast... soon as It was tome to go in for surgery the doctor said the equipment they usually use was dirty. Nobody cleaned them last night. So either I wait 3hrs or reschedule. They put me in a room to wait and after 15mins he said they found some spare ones... idk if that equates to "old" but... idk... but surgery went well... but afterwards when they took me upstairs It was just a HUGE lack of follow thru after my surgery. Idk... but I will say everyone is extremely nice even after I lost my cool after a while.