California Eye Institute Medical Group

My elderly mother had stopped to ask a question with the Fogg/Maxwell reception desk on the first floor. These 4 ladies ignored her for over 2 min. They were discussing issues within themselves. They didn't acknowledge her. 2 min is way too long to stand there being ignored. These ladies should not be working there. They lack good customer service. It's quite rude and unprofessional. They only acknowledged her once I stood there for 30 seconds. Hire better employees. It's a bad reflection on your establishment.

No sense of urgency whatsoever. My grandma’s appointment was at 3pm and she wasn’t called until 5pm. They quite literally do not care how behind they are or whether or not people have other appointments to get to. Absurd. Do better and don’t schedule appointments if patient won’t be seen until hours later. A waste of time.

I am writing to express my sincere appreciation for the exceptional customer service I received during my recent visit. From check-in to the technical support provided, every aspect of my experience was handled with professionalism and care. I would particularly like to commend Adilene for her outstanding work. Her dedication and positive attitude were truly remarkable. Her skill and enthusiasm are rare assets, and she is a valuable member of your team. I believe she deserves significant recognition for her contributions. Her commitment to providing excellent service is exemplary and worthy of commendation. Thank you again for the exceptional care I received

Posting for my husband. Called in January for an eye appointment couldn't be seen until May made the appointment had a very quick exam have cataracts. Made another appointment with Dr Sakauye for June 27th at 10:15 at 11:30 overheard the MA telling a patient that was there before us that the Dr was another 2 1/2 hours behind. That's ridiculous they should have told us when we arrived. He rescheduled and she was rude about it. I doubt he'll be going back.

Between the horrible phone service, going to different floors to check in, needing to scan my own identification, no personal service at all, and the bad eye exams, this place is in need of complete restructuring. Whoever the individual is in charge needs to be replaced. There is no way they can be unaware of the issues going on in this facility. Do yourself a favor and go to Target for glasses as far as filling a prescription and find a small personal office for your optometrist needs. I miss the days of Dr. Dill. So sad.