I love my Doctor and will continue to see him as long as he is there. But don’t like what is happening at Center for Sight! Constant personnel changes: though friendly, there is an air that they think they know everything and sort of like patients are stupid. I’ve been a patient at CFS for 25 years and am not stupid.
What’s with the way people are being “funneled” at the check in desk downstairs and check out desk upstairs? It defies common sense. Downstairs you should go to the left and wait for the next check in person, not to the right, then have to double back to get out.
Upstairs, you do not need a room size area for 1 or 2 people to wait to check out. All that you really see is “Exit” signs on both sides, and the ropes look and feel claustrophobic to patients waiting. Take the damn ropes out!!! One sign saying “Wait here” has always been adequate, and it would be now too.
The whole place has become very impersonal. Where is the artwork, magazines, etc? Where are all the chairs, giving people choices where to sit to wait? Big, empty rooms look very unfriendly. Why do companies come in and think they need to change things for the sake of change, not improvement?
I am sad that CFS has changed hands and has become one more Corporate monster. The friendly, family feel it has always had is gone. Not good!
