Chi Chang Optometry

I’ve been coming here for two years, and it's my favorite LensCrafters location because of the people. Dr. Chi Chang is very kind, patient, and takes his time to answer all questions. He is truly a great human being! The whole office has a wonderful community vibe—I even got to witness them celebrating their receptionist, Austin, getting into graduate school for optometry. Such a sweet, supportive team! Congrats again future Dr. Austin!

I rarely leave one-star reviews, but this was incredibly disappointing. I was trying to switch from America’s Best after a bad experience, so I called LensCrafters beforehand and specifically asked if I could get an exam and contacts for under $100 because money is extremely tight right now. I was told “most likely.” Instead, I walked out $160 poorer with the same -6.5 prescription I’ve had for 20+ years and one trial pair of contacts. That’s it. Meanwhile, America’s Best offered an exam plus two boxes for about $179. The doctor at the South Coast Plaza Macy’s location was absolutely fantastic. My issue is that I called specifically to confirm affordability and was given a completely different impression. Had I been given accurate pricing, I never would have gone. Great doctor. Terrible experience otherwise. I won’t be back.

Absolutely great experience at LensCrafters in South Coast Plaza. The team was welcoming, professional, and very helpful from start to finish. They made the process easy, answered all my questions, and helped me find the right frames without making me feel rushed or pressured. The store was clean, organized, and had a great selection of eyewear. I really appreciated the level of customer service and attention to detail. I would definitely recommend this location to anyone looking for glasses, sunglasses, or an eye exam. Great service and a smooth experience overall.

I recommend Dr. Chang to get your eye check up done to prevent the hidden damage of everyone's vision. What we see need to be clearly adjusted for our own preference in this life? To see what went wrong & why, who, how, where, when to get a highlight golden eyes will be fully shine.

Dr. Chang is great. Absolute professional who clearly cares for his patients. Seamless experience for my annual eye exam.