Cincinnati Eye Institute - Green Township

Our appointments have been rescheduled more than 3x. Every time we receive something in the mail vs a call. When we call, there is a msg in our file stating "they tried to call" and we confirm our number is correct each time. Also frustrating to have to relay messages with main number vs someone at that location. When we have eye exam there is minimal time with doctor (visit about 1-1.5 hrs (including waiting) and time with doctor less than 5 mins). This is night and day different from our experience with our previous Ophthalmologist (located in another state). Unfortunately very frustrating situation and may be looking for another office.

I have received excellent care from the first phone call for an appointment to every test, follow up and pending surgery prep. Dr. Marlene Azar, MD is great, very easy to talk with, she is precise in her explanations, and I'm sure my surgery will go well. Thank You.

Green Township Office - First visit to this office. Eyeglass prescription was written up but for what ever reason I had to stop back at the main desk. The person took everything, proceeded to set up an appointment for 1 year later but didn't return my script. The following day I phone twice never received any real response. Office CLOSED for the day without any resolution. I have submitted a written message through their ignorant portal and now we wait to see how long for them to respond. At this point I would not recommend this office. Please provide a means to speak with the individual offices without having to go through main number. It waste so much of your patients time doing your way and with what you charge you can afford to hire desk workers.

Dr. Bergmann is great! Staff is great! They explained the whole process for my surgeries and gave me the options and their recommendations and with all 5 appointments only had to wait a while (45 minutes) once. Otherwise, got taken within a few minutes. I am back to 20/20. Can't ask for more than that.

Doctor was great folks in the office were great. Until.... I needed to pay what my insurence would not, the day after surgery. And that was ok I just needed to save a little. Then I asked if they accepted Wells Fargo Health Advantage. I was told they did. Great I had that card. The day before surgery I was looking at their website and didn't see it listed. Long story short, they don't accept it and I had to cancel the surgery. Now I'm almost blind in one eye and have to find another doctor or wait.