Cincinnati Eye Institute - West Side Office

As a new patient, I was so happy with my care. From check in, to the pre-testing performed by Christian, I was so happy. I never felt rushed, she explained each step, she made me feel welcome and relaxed. I can’t thank her enough for her great care and skill. She made the whole process seem like a piece of cake. Dr. Heimlich is an amazing and very educated physician. He explains everything so you can understand and is so professional. I can’t thank the staff enough for the great care. The Mercy location is phenomenal.

Dr was great. The girl who did the initial test was great. The check in check out lady (the black lady with grey hair) was rude, had a know it all attitude which needs checked. They dilated my pupils then said my vision wouldn’t be affected and it was. I could barely drive home. Not going back there because of the mean misinformed check in/out lady.

I have been going here for years and rely on them to preserve my sight.

Made arrangements to make payments on several expensive eye injection treatments. Called the following month to make a payment and they did not see any notes regarding payment plan and it had already been sent to collections. Escalation called back to accept a payment and admit that they saw the notes regarding payment plan but couldn't do anything other than lecture me on the importance of paying my bill. I called them again to make a payment, but they requested the full amount only. Once again, i explained that due to monthly dialysis treatments, i can only pay so much. I can live without my eyes, but can't live without dialysis!

Long check in lines today....something is wrong....I'm going to miss my other appointments later today. Short staffed today.