My time is expensive and their incompetence has already taken enough of it so I will keep this brief and stick to the facts.
They wanted to upcharge me for everything as soon as they knew I had an HSA. 1 year contacts at more than 1500$. I told them I did not want multifocals or transitions. they insisted. Had to physically come into the office to get my prescription several times because of all the changes. The secretary hung up on me every time. When I came into the office to get my prescription the last time, (May 12 2026, around 3:45pm) the lights were off and her (boyfriend?) was the only one there. He does not work there and was not a patient. I called ahead at 3:30pm and took time out of work-again- to get this prescription and she was not there. I needed to physically drive the printed script to my new doctor at target because the FAX did not work, even though the doctor called me at 10:26 AM May 12 2026 and confirmed they sent the fax to my new doctor... ANYWAYS me and the mysterious gentleman had a good time making small talk about architecture as I waited for the secretary to return when she hit him a bit firmly but playfully en route to her desk. I kindly asked for my contact and glasses prescription and she printed them without saying a word. After getting my prescription (which was STILL multifocal lenses), her boyfriend wanted to continue small talk and she aggressively yelled “NO.” I felt uncomfortable and said “I think I should go” and quietly left. I felt bad because the man was kind and really sweet and passionate about architecture and she was mean to him for no reason.
Aversive, unprofessional, incompetent. I blocked their phone number and am getting a new exam at target. They take medically-necessary corrections to prescriptions as a personal slight. They are not professionally equipped to run a business. They are not equipped with the integrity and humility necessary to provide competent care.
If receiving a prescription was not a literal federal human right, they likely would not have even given me that. I have to start all over with another doctor and am never coming back.
I have thousands in my HSA and I will pay any doctor any amount to never suffer this again. I ate through hours of my PTO to fix these mistakes.
Maybe instead of writing milquetoast apologies to all the one star reviews here you can take accountability and make positive changes to your care and business model; including fair market transparency for pricing. Also stop blaming your patients for your own inconsistency, unprofessionalism, lack of communication, arrogance, and price gouging.
