I chose this office because my fiancé had a wonderful experience with Dr. Batac. Unfortunately, my experience was the complete opposite. While Dr. Batac did listen to my concerns, I felt as though her attention was not fully in the room during my appointment. We specifically discussed my need for prism correction in my glasses, and I spent time looking through prism lenses during the exam. Despite this, the prescription she provided did not include the prism correction we had discussed. I was also uncomfortable with how rushed the appointment felt. Before I had even decided whether I wanted to purchase glasses, I felt pushed directly into the ordering process. I had not planned to buy glasses that day, but I was not given much opportunity to decline or ask additional questions. The appointment ended abruptly, without any real closing conversation, and I left feeling rushed out of the room. What concerns me most is that the prescription was incorrect. Had I proceeded with ordering glasses immediately as encouraged, I would have ordered lenses based on an inaccurate prescription. Before leaving, I asked the front desk whether the prism correction was included on the printed prescription. It was confirmed that it was not. I was then told that because the doctor was with another patient, they could not interrupt her and would have to call me back. This was only minutes after I had left the exam room. While I understand the importance of respecting another patient's appointment, I felt it was reasonable to address an error that originated during my visit and should have been resolved before I left. I did not receive a callback that day and ultimately had to contact the office myself the following day to get an answer and obtain the corrected prescription. As a patient, I expect the time I spend at an appointment to result in a complete and accurate exam, and I was disappointed that I had to continue following up to receive the prescription we had already discussed during my visit. I do want to recognize Leah at the front desk. She was incredibly kind throughout the entire process. Before my appointment, she was transparent about insurance coverage and potential charges. When she later returned my voicemail, she apologized for the delay, ensured that the corrected prescription was available in my chart, and even offered to email it to me as an extra precaution. Her professionalism and kindness were greatly appreciated. My concerns are not with the front office staff. Rather, they stem from what I felt was a lack of attention to detail, rushed care, and inadequate follow-through from the provider. Unfortunately, my experience left me feeling that my time, concerns, and exam were not given the attention they deserved. I will not be going back as I feel that my time and care was not valued.
