My experience with Dr. Reiss's office has been extremely frustrating. In early January, Dr. Reiss told me that the contact lenses I have successfully worn for years were being discontinued and that I would need to switch to a different product. After contacting the manufacturer directly, I learned this was false—they confirmed the product was not being discontinued. I shared this information with Dr. Reiss, but he continued to push other products despite my explaining that I am unable to wear other brands. I remained firm in my decision to stay with the lenses that work for me. When it came time to order my glasses, I was told I needed to pay for both my glasses and contacts in order to receive 50% off my frames. I paid in full as instructed. Two weeks later, when I picked up my glasses, I was told there was an additional $26 balance due because the price had changed, so I paid that as well. A few weeks later, my contact lenses arrived. Since I still had a couple pairs left, I didn't open the new boxes immediately. Later, I started receiving emails claiming I owed $180 for my contacts, even though I had already paid. I called the office multiple times and left several messages, but no one returned my calls. When I finally opened the contacts, I discovered they had been ordered with the wrong prescription. I again tried calling the office without success. I even stopped by in person, only to find a note stating the office would be closed until June 1. I contacted another office location and left messages there as well. After months of trying to resolve these issues, it is now the first week of July, and I am still waiting for either the correct prescription or a refund. The lack of communication, misinformation, billing issues, and failure to resolve a simple mistake have made this one of the most disappointing experiences I've had with a healthcare provider. I cannot recommend this practice based on my experience.
