Clarkson Eyecare - Ann Arbor Plymouth

Tried to go here for glasses and contacts instead of waiting at an appt through UM and ended up having to make a UM appointment after my visit anyways. Good: Getting an appointment was easy. Also, front desk staff and medical assistants were great and very friendly. Bad: Script for contacts was not good. They offer for you to come back and revise the script, but at that point going elsewhere was easier for me. I had to ask multiple times to receive a printed script, in case I wanted to order my contacts from elsewhere. They also do not sell 2 week contacts and so were strongly against them without the ability to detail why. I discussed with my UM optometrist again after this visit and they reinforced that 2 week contacts are just fine. Finally, eye exam was not the best. Since my eyes weren't dilated they did not try to examine my retina even though I have been to multiple optometrists who are able to see my entire retina without my eyes dilated since my eyes are light. Neutral: Commercialized -- they'll offer you an eye picture that you don't medically need. All in all, they may be good for normal eye exams and glasses, and they definitely have a great stock of frames and sunglasses, but I would not recommend for contacts.

Kristin Zerwa was so down to earth and spoke to me in ways I could understand, but most of all she listened to what I had to say. She is a phenomenal doctor and deserves a raise. She’s a keeper. I will see her again. Allison the optometrist technician is wonderful and so professional and so polite. I really enjoyed speaking with her while I was there. Another keeper for sure and most definitely deserves a raise.

Clarkson is the most organized, professional, friendly, and thorough eye care facility I've ever been to! Every staff member and practitioner I've seen has been incredibly helpful and polite - dare I say fun? :) I especially appreciate the assistance I receive when ordering contacts and qualifying for rebates. 10/10 would recommend to all!

This was my third year going to Dr. Zierwa. As always she is the height of professionalism. She was on time. She is knowledgeable. She explained my exam and her findings thoroughly. Her assistant was friendly and professional. I would recommend to anyone.

My daughter received services in June 2025, including a hard contact lens costing about $1,500. The office failed to submit the claim to our insurance, and I only discovered this in November. When I contacted their central billing department, I was assured the claim would be filed promptly. By April 2026, the claim still had not been submitted. I called again a week ago, and as of today, I’m still trying to resolve the issue. I was told the billing department had requested an internal team to process the claim, but nothing has been done. This level of delay and lack of follow-through is extremely frustrating—especially given the cost involved. Patients should not have to repeatedly chase the billing department for something this basic.