U-M Kellogg Eye Center in Ann Arbor

(This review is after multiple visits) For the previously given 1 star look Below: 3 Star) I went in again after giving a message and met with a doctor who, while also nonchalant about my injury, at least gave me more clarity on what to look for. 1 Star) I went in after blunt trauma to the eye expecting "best in class" care. The exact opposite happened. Doctors don't care about you at all, they rush to get you out of the door like a factory line, and have no concerns for your concerns. Terrible service. It's impossible to get messages to them and have responses. I just can't believe the experience. Honestly, vision is so important and it's like they don't care at all about restoration and rehabilitation. Just, "here's some drops, good luck, see you in a few weeks". You ask a question, they cut you off, answer a question you didn't ask, then you have to drill into it and ask again. All while receiving rushed answers because they are just trying to get out of there as quick as possible. So if you want to be treated like cattle, have no one truly care, and get essentially pre memorized non-answers for every question, this is definitely your spot.

Will never go back to this place. I went to see Kodati at 1:45 on the 19th. My husband and I drove 2 1/2 hrs for this appointment. Did the usual exams, saw Kodati for some mini exam, and then was dilated. We waited 3 1/2hrs and never saw Kodati again. I asked how much longer would it be and was lied to and was told one person was ahead. 2 1/2 hrs later I got tired and we left. We were there a total of 3 1/2hrs. The mentally slow receptionist receptionist refused to sign my gas reimbursement form. She got an attitude because I told her TWICE where to sign so she refused. We walked out. Will never be back. Doctors need to stop overbooking and I don't see how freaking how hard it is not to. This needs to be addressed by offices. Our time matters as much as a doctor's does. If we are the slightest late they will refuse to see you. If they are late you have to wait hours on end and will off a reschedule. FOH

Kellogg eye center is the premiere eye care center in the state of Michigan. Having said that, it’s part of a huge bureaucracy that is the University of Michigan health care system. I’ve been here a half dozen times over 4 years and I’ve never had an appointment start on time. Last time, it took over 90 minutes past my appointment time to actually get started. So why am I back, when I have to drive 96 miles to get here? See my first sentence. They also screwed up the insurance billing which caused a bunch of time spent on the phone between blue cross and Michigan Health to get straightened out. I am putting up with this only because there is no better place in the state. I will continue to come here regardless, but I thought others should know.

I went to UofM when I was diagnosed with age related macular degeneration at 50. I received the same treatment for 8 years without any changes in medication and constant degradation. I sat in an overcrowded waiting room for 3-4 hours at a time watching prisoners being wheeled in before me. Eventually I switched to Henry Ford and discovered the extremely painful treatment was not necessary. This along with a switch to more modern medications has made a huge difference in my life. I will never recover my lost vision. But life sure is easier now. And knowing the disease has slowed is awesome.

To the intern who was cruel to my dad and me today, please learn this so you can have a better practice when you are on your own. I make a point of trying to get physicians to address my elderly parents directly and not me. I am always listening, but I want them to be addressed because they are acutely aware of elderly discrimination. I often take notes about the appointment on my phone, but I always try to get you all to make eye contact with, my parents. Most physicians, Doctors and caregivers have taken the hint. I hope you learn to as well. Elderly people are valuable to their families sometimes. My parents are important to me. They contributed a great deal to society. Your touch screen phones, computers etc. we're compliments of my Dad who invented that technology with the first touch screen cooking range. I pray you find some respect for future elderly patients.