I would not trust this place based on my experience. I was initially told they had no frames fully covered by my insurance. I called my insurance company, and they told me that if the store accepted my plan, it was required to offer at least some fully covered frames. I went back and said I only wanted my prescription because I no longer wished to purchase glasses there. I was told there would be no refund. After I said I planned to file a complaint with my insurance company, a case of fully covered frames was brought out from a drawer. I was then refunded for the frames I had originally selected, after previously being told that the least expensive frames were around $200 and that they did not carry any covered options. I still ended up buying lenses from them, which I regret because I didn't feel comfortable after that experience. I knew what they tried to do. This happened months ago, and I still think about it whenever I walk by. Response to corporate reply: I appreciate the response, but my review accurately reflects my experience. I was initially told there were no frames fully covered by my insurance and that the least expensive option was around $200. After I contacted my insurance company and questioned that information, a case of fully covered frames was brought out and I was refunded for the frames I had originally selected. That refund is documented on my credit card statement. This sequence of events is why I lost confidence in the business. I also recently called to ask for my pupillary distance after purchasing glasses from this location. The receptionist was unnecessarily rude and defensive from the start and immediately said I would have to pay for another measurement. Regardless of the office's policy on retaining PD measurements, there was no reason for such a simple question to be handled that way. I would not expect a business to publicly admit wrongdoing in a review response, but a generic statement about “clear communication and trust” does not address the specific events I described. I hope the company takes the opportunity to better train its customer service staff so future patients are treated professionally and given accurate information about their coverage.
