Complete Eye Care - Lawton

I was a happy customer and was recommending this clinic in Lawton. I was there for medical reasons, and I decided to get new glasses on the same day. After a year, I received a bill from them. I called them, and they told me that my sponsor's SSN was incorrect in DEERS, after A YEAR. I requested that they tell my sponsor's SSN on their records, and SSN is correct. We have been using our insurance for other medical services throughout this year, and we have not had any problems with the insurance at all. Also, I called the insurance, they do not have any Explanation of Benefits on their system about this. Definitely this is not a good customer experience. If you go to Complete Eye Care, keep an eye on everything about billing, and make sure you receive an EOB from your insurance, because after a year you could get a surprise from them.

Dr. Swanson always professional as well as his staff, friendly and answered all my questions. Rosa was terrific in helping me secure a pair of everyday glasses as well as a pair of sunglasses. I truly appreciated her input on style and choice of frames for me. I can't ever remember anyone so eager to get me the best looking glasses for me!!! Thank you all so much!!

Best office to get your eyes checked out, the staff is amazing. Rosa was extremely helpful when I was picking out my frames and I ended up getting 2pair of glasses. Every single person that assisted me was outstanding!

All the techs were nice and very professional. Dr. Swanson was great—informative, efficient, and definitely a master of his craft. I didn’t have a long wait, and I was able to leave with my glasses the same day. Overall, a very good experience. I would definitely recommend them.

This facility has such a friendly and knowledgeable staff. From the front personnel when you walk in, to the technicians, optometrist, and personnel staff checking you out the experience has been wonderful. When asked about insurance pricing they broke down the items. When asking about frames and contacts they showed me options that weren’t a push to just upsell at the store. I felt like a person and not a number. 100% recommend to book Dr. Ross to everyone!