I have always had positive experiences with Stanton Optical until this visit. The level of disrespect I received from the employee at the front desk was completely unacceptable.
I politely asked for a copy of my prescription and was immediately met with an attitude and refused. After researching my rights, I returned and requested a copy of my medical records, which I am legally entitled to receive. I was denied again until the employee called her manager, who initially instructed her to print the records and give them to me. After printing them, the employee questioned her own manager saying " so you are telling me you want me to release these to her when it will show somewhere in the records her script that expired", and the decision was suddenly reversed.
I then asked for a written statement explaining that I was being denied access to my medical records and the reason why. The manager said she needed to look into it further and would call me back. When I offered my updated phone number, the employee refused to let me provide it, saying, "I don't need anything from you. I've got it right here on the screen," even though the number in your system was outdated.
When I pointed out that she didn't have to be rude, she accused me of being hostile and told me to leave the store. My frustration was simply a response to the disrespect I had been shown from the moment I walked through the door.
Needless to say, I never received the promised call from the manager because the employee refused to let me provide my updated phone number.
This behavior was unprofessional, disrespectful, and completely inappropriate. I also left feeling that I may have been treated differently because of my ethnicity, as I did not observe her speaking to customers of her own ethnicity in the same manner.
