I was a happy customer and was recommending this clinic in Lawton. I was there for medical reasons, and I decided to get new glasses on the same day. After a year, I received a bill from them. I called them, and they told me that my sponsor's SSN was incorrect in DEERS, after A YEAR. I requested that they tell my sponsor's SSN on their records, and SSN is correct. We have been using our insurance for other medical services throughout this year, and we have not had any problems with the insurance at all. Also, I called the insurance, they do not have any Explanation of Benefits on their system about this. Definitely this is not a good customer experience. If you go to Complete Eye Care, keep an eye on everything about billing, and make sure you receive an EOB from your insurance, because after a year you could get a surprise from them.
