Connecticut Eye Physicians

My eye doctor recently retired so I decided to try this office as it was convenient and they could give me an appointment before the years end. Be wary of these folks. If your insurance provider (my case Care Partners) lists this facility as approved for standard/annual eye exams (i.e. by an optometrist), be advise that these people will charge the "specialist" fee ($45.00 in my case). Eventhough you will see an optometrist, they state that they are an ophthalmology office and therefore authorized to charge you the co-pay fee for a "specialist" visit. I found the medical staff pleasant and courteous and was pleased with my new optometrists treatment. I did complain to her for being charged a specialist fee but she more or less shrugged her shoulders, saying it is what it is. As for the receptionist, not friendly nor polite at all. I don't know her name but can idenify her as a "plus-size" young woman. Did not care for the interaction at all. I've contacted my medicare advocate, verified that this office should have only charge me the regular $15.00 fee and submitted paperword to get reinbursed for the overcharge. In addition I've requested that remove this organization from their approved list of optometrists.

With all the complaints about the receptionist why hasn’t this office done anything to address this problem? Everyone can’t be lying about their experience with the receptionist. We’re all human beings and should be treated as such. If the patients were treating staff like trash we’d be immediately booted.

I should have just made the drive to my normal eye doctor on the Berlin Turnpike. They dilated my eyes and didn’t give me the protective glasses on the way out. Seems like they were in a rush that day. Also if you have husky you can’t get new glasses here. They recommended my Eye Dr on Silas Deane who are terrible at glasses. Attached photos of my “new” and old glasses they’re off. And a bit difficult to see out of. *Edit* I did go back to have an 2nd eye exam. My eyedr in Rocky Hill is to blame for when they made the glasses. My eye exam went well and the prescription is correct from CT Eye physicians. But my eyedr didn’t make my glasses right at all, there’s also not many frame options. I had to get a refund from Myeye dr Rocky hill.

Beginning with check in right through to check out, it was a good experience. Everyone was knowledgeable and efficient.

I have been going to this office for several years and have never had a bad experience. All the doctors and their staff are top notch and very pleasant to interact with. I recently had an issue and wanted to see a doctor as soon as possible. The front desk person was compassionate and helpful and arranged for a doctor to see me within hours. When I arrived she was genuinely concerned about my condition and was glad that I had no issues getting there. I badly injured one of my eyes several years ago and need to have extremely competent care to stay on top of things. I can't imagine an office that could be any better. I highly recommend CT Eye Physicians.