Ryan and Heather are the most disrespectful, impolite, and arrogant employees and I am unsure if we will be returning to Costco as long as these two are employed here.
On 5/5/26, I met my mom at this Costco to grab groceries (mainly fruit). As we went to check out, Heather yelled at my mom “have you been scanned yet?!” When my mom answered, “no, do you need our card?” She barked “no but he does.” We chalked it up to her probably having a long day and just ignored it.
As soon as Heather began to unload our groceries, she was SLAMMING each item onto the conveyor belt. After about three items had been slammed, my mom asked her to be gentler with the groceries. Then, she slammed our strawberries to the point that juice was on the bottom of the carton and my mom had to again ask Heather to stop slamming our groceries. Subsequently, Heather and Ryan turned their backs to us, lowered down as if in a huddle and started laughing and whispering. Then, Ryan turned around and started slamming our groceries in the exact same fashion Heather was. When he did this to our apples, I said “excuse me, those can bruise easily.” My mom just walked away to get a manager. When she came back, she asked both of them to please stop scanning our groceries and that’s when both of them began to escalate the situation. Ryan and Heather were laughing in our faces and yelling that they weren’t doing anything wrong. My mom then said “I have asked someone else to finish this transaction, please step away” to which Ryan said “good, I’m glad, but I’m not moving.” He did, in fact, stand right behind the new cashier the entire time laughing at my mom and I, even though we repeatedly asked him to move as it was no longer necessary for him to be there and it was making us uncomfortable, which we verbalized. Then, a manager came over to understand the situation and as my mom started to explain it, Heather yelled loudly and flailed her arms around saying “me?! What did I do?! Are you kidding me?!” as well as Ryan yelling “check the cameras lady and you’ll see I didn’t do anything!” It wasn’t until my mom and I physically removed ourselves after paying for our groceries that the laughing and berating from these employees, Ryan and Heather, stopped.
Our produce was completely bruised and messed up. By the next day, our initially fresh strawberries were already moldy due to them being so badly bruised (pictures attached). Our grapes were mushy and apples too, so this was an all around disappointing situation. I have never been treated like this before/pushed to the point of having to leave a review, but this is unacceptable and neither one of these people should be employees at Costco. I would also like to add that this is not our first experience with Ryan specifically being rude and disrespectful toward costumers; we have experienced his attitude personally and have many friends who are also patrons of Costco that have as well. I truly hope Ryan and Heather will soon no longer work here.
