Costco Optical

DO NOT USE THE VEHICLE SERVICES. Specifically tire installation. I got 2 new tires from the warehouse which were also installed there. When I got my car back, both tires that were replaced had deep scratches on the rims consistent with tire machinery damage. Which is also sketchy because why is it the only two rims with damage are the ones they worked on… When I asked the mechanics and manager about it they immediately made comments stating that it is probably from hitting curbs and looks like old damage, which it was not. The scratch marks are consistent with tire machinery damage. They also tried to say that since the tired were originally in the front, they they are prone to more brake dust and scratches but the only replaced one front tire, the other tire was in the rear…. Nobody was willing to care or help me other than filing a claim which of course got brushed off. I had an appointment that day as well and wasn’t even spoken to until over 30 mins standing at the counter because they couldn’t figure out issues with another customer, skipping people in front of me to ask them questions about their car, and also had issues finding me in the system even tho I had already paid in full for my service a few days prior. The team there is very unprofessional and has zero care or concern for their customers. I am very disappointed and will be not coming to this location anymore for any vehicle services. I am so upset with my experience that I want to cancel my Costco membership.

I came here this morning frustrated that I could not get a membership online due to a website error, I’m overstimulated very easily and was trying my best to expedite the membership process, upon my arrival and waiting in line at the membership counter, an older lady with gray hair approached me and asked what I was in line for and I showed her on my phone and explained that the website was experiencing some type of error, she very rudely told me I had to have been doing it wrong and that I needed to use Groupon and that if I didn’t sign up online I would not receive the promotion. I very quickly became stressed out and honesty just wanted to leave, but was called up next. This is where my entire experience turned around. I was very warmly welcomed by Mia and she got me enrolled fast and pain free and never even questioned the promotion. If it wasn’t for her I would have honestly walked out and never even signed up for a membership. She also let me take my photo with a hotdog, and that made my year. Thanks Mia!

OMG what an amazing experience and WOW it’s huge! If you can’t find it in Costco you can’t find it anywhere BUT the one that made the whole experience starting from the amazing Ilia helping me with the process of becoming a member! She provided excellent service, gave me all the information I needed, took her time explaining everything!! Love love love Costco wow I was a lifetime BJ’s in NJ now Floridian Costco member!!!! Thank you Ilia!! From Puerto Rico pa que tú lo sepas!!! Lol said by a Colombian!!

I have been a loyal Costco member for over 10 years and have shopped at this warehouse for almost a decade. It used to have friendly employees and excellent customer service, but unfortunately that has changed. Today I went to return a broken item that I had purchased a few months ago. I clearly told the employee at the returns desk which order it was, but she accidentally refunded a completely different order that I had placed just two days ago—an order I haven’t even received yet. I noticed the mistake immediately and asked them to correct it. Instead of taking responsibility, the staff insisted it wasn’t their mistake and told me to contact Costco online customer service myself. The white-haired store manager was especially rude, unprofessional, and dismissive throughout the entire interaction. After I got home, I contacted Costco’s online customer service, and they confirmed that the issue should have been resolved at the warehouse. I’m extremely disappointed. The service at this warehouse has declined significantly, and the staff have become increasingly rude and unhelpful.

Definitely recommend trying out Costco if you haven't! The products and deals they have are great! The store is very organized and there are lots of great benefits to having a Costco membership! The credit card, the gasoline, the automotive section, and lots more! The only complaints I would have is that the customer service is mediocre, there's always a long line to return and to speak with customer service at the desk. It would be nice if they had another person that could jump on this and help the lines not take so long in this section. I also have a Sam's club membership and they have an app where you can check out from your phone which is so useful so you don't have to sit in super long lines. Costco can be ridiculously busy And it would be amazing if I could check out on my phone like I can at Sam's club. And on top of that, Sam's club does seem to have better deals more often than Costco. Food is definitely comparably cheaper most of the time depending on what you're getting. So they could be a little bit more competitive in that sense. Other than that, I definitely like Costco and I will continue to come here.