Filled out all my paperwork online and submitted. Had an appointment for 2:45, I show up at 2:15 to make sure everything was good. The front staff reviewed everything and said “your good”. They were helpful and did all my preliminary test, Puff test, retinal imaging etc. (took about 5-10 min) then said please come back at 2:45. I said ok great thx, I mean who doesn’t like to walk around Costco!
So I show up at 2:45 sharp. Waited 2-5 min to be seated in the exam room, then I sit... and sit... and sit... at 3:10 I get up and walk out of the exam room (25 min past my scheduled visit) and look at the front desk girl and said I’ve waited over 20 min and the exam could have been completed by now but I gotta go (as I had other things I needed to do that day). To which she replied “I’m sorry, would you like to reschedule?” I responded “I’ll call you”.
Mind you, I wasn’t rude but MAN, I was super irritated! Not at Costco, not at the front staff, but at Dr. Reeves!
Don’t get me wrong, I get it, sometimes things happen but common courtesy dictates that after 10-15 min past your scheduled appt. the doc should have, at the least, popped her head in and said, hey I apologize but I’m running a little behind and I’ll be with you ASAP and I would have been fine with that because life doesn’t always happen according to a perfect schedule. However when I walk out into the front office almost 25 min after my scheduled appt. and I hear laughter behind a closed door in the adjacent exam room I feel that my time was not being respected.
I went there because my wife had a good experience with Dr. King so I may reschedule, but only with Dr. king.
