Costco Optical

I scheduled an Appointment here and unfortunately, I had the wrong time by 10 minutes and tried to call on my way to let them know that and that I was running late, nobody answered, and nobody called me back, and when I showed up, they told me they needed to reschedule, which was the whole point of me calling in. I left a voicemail and understand things get busy, but when I walked in, four people that look like they work there were sitting around and so it seems like there was no reason for them to not have answered or call me back. Super frustrating and do not recommend.

Sheri Doherty was fantastic. She never missed a beat and kept me informed and updated on my situation. Initially just putting lenses in existing frames - Then they could not do it and while re-routing my existing lenses and frames back to me they got damaged. Sheri went above and beyond to make sure I was fully compensated for my loss. I now have two pairs of glasses from COSTCO that I simply ❤ love. One for reading and one for night driving. I will definitely go back and ask for SHERI .... She is the best !!!!!

One of the best eye exams I have had. Everyone was so kind and helpful. Dr Lauren was Great. She explained everything to me and what to expect later on in life. Thank you so much. And my glasses are ready.

Was never asked for my insurance card or info about payment they charged me the full amount when I have insurance. If they would have told me about no insurance I would go elsewhere. Super frustrating having to pay close to 300 dollars when I have insurance!!

They make you fill out paper work asking if you would like additional services. I opted no then the dr asks again. Not mentioning the price and then you check out and they added the additional service. Very unprofessional practices. Never coming back to this office. If you’re going to offer the service again make sure you let your patient know you will be charging for it.