Costco Optical

I ordered a pair of eye glasses from this location with Justin. He was excellent!!! I think he is the best sales guy at Costco!!! Anyone buying frames for the first time from Costco vision center should know that they need to pick up a ticket to get in line. It gets busy around 5pm, try to come a bit earlier.

Disappointing Experience at Costco Vision Center I recently visited the Costco Vision Center with my partner, hoping to place her contact lens prescription. However, the service we received left us extremely disappointed and frustrated. Despite being loyal members and covered under the same insurance plan, we were informed that my partner could not be served because she was not listed on the account. We have always placed our prescriptions through Costco without any issues, so this policy was unexpected and poorly explained. What made matters worse was the rude and disrespectful behavior of one of the employees. Not only did they fail to provide a clear explanation of the policy, but they also displayed a dismissive attitude towards my partner. This kind of treatment is unacceptable and reflects poorly on the customer service standards of Costco. As long-standing members, we have always expected better from Costco. It is disheartening to have such a negative experience tarnish our opinion of the company. We believe that every customer should be treated with respect, regardless of their account status. We hope that Costco takes this feedback seriously and takes steps to improve the training and professionalism of their employees. Transparent communication of policies and a commitment to respectful service should be a priority. Unfortunately, based on this encounter, we are reconsidering our membership with Costco. It is crucial for companies to understand the impact that rude service can have on customer loyalty and satisfaction. Overall, we urge Costco to address these issues promptly and ensure that future customers receive the exceptional service they deserve. We hope that our feedback is taken into account and that necessary improvements are made.

I came in close to closing time. Justin was absolutely phenomenal. Hands down the best service and I have been wearing glasses for over 45 years . He was patient and was very interested in what I was looking for. Do yourself a favor and ask for him.

used to love costco for eye exams but cant recommend anymore. First I called months ago about a question on my vision and they never bothered to call back. Then, I called today to make an appt and instead I was put on hold 10 min, then transferred, it rang another three minutes with no one picking up and then disconnected. Called right back, was put on hold again. After 3 min I gave up and will be taking my business elsewhere. They never seem to be available anymore and wait times are too long. Too bad!

As far as the optical center goes, every time I have been there my experience is always a quick and easy one. I really wanted to write a review for the optometrist, and his receptionist. The Dr. is very friendly, and he cares ABOUT YOU! I REFUSE to go anywhere else. He has gone above and beyond for me, including giving FREE sets of contacts to get me by when I had an eye infection; even writing me an off brand prescription because he knows I don't have a whole lot of expendable income. Just remember to schedule ahead of time, it generally takes about a month for an appointment. A good Dr. is a busy one I would imagine. Anyway, visit the independent Costco optometrist, you will not be disappointed!