Costco Optical

I'm here for the first time to get glasses and the people here suck so bad. 🤦 I wish I went to linden optometry in Pasadena so much more organized.

Employees working at the optical center in Costco Alhambra need better training. I had to go back more than three times. Two of those times I had to wait over 20 minutes when it was my turn, the employee kept talking with another employee about their weekend. I received the incorrect glasses. Certain employees don’t appreciate our business, they give the feeling of being bothered by the customers. Please train them better.

I agree with another reviewer - Ryan was exceptional at customer service. From finding the right frames to getting the lowest price available, Ryan went the extra mile. Plus he's friendly! The wait can sometimes be long, but I imagine it's because the staff truly dedicate their time to each customer.

Best Costco vision location ever. The most friendly staff around Alhambra hands down. Specifically to Eileen and Ryan. Ryan is by far the best customer service guy out there. borderline genius. Will visit again

I recently visited the optometry department for new glasses and a contact lens exam. While Dr. Cao provided excellent and efficient service, I encountered several issues with one of the opticians, Eric. After scanning the code and waiting in the designated area, I heard my number called. Due to the crowded environment, I was unable to immediately identify the calling optician. I attempted to locate the optician by walking around the booth, at which point Eric informed me that I was too late (approximately 30 seconds.. lol) and had already taken the next guest. He instructed me to return to the line, which I complied with. When it was my turn, I expressed concern regarding the short 30-second response window, especially as I was positioned directly in front of him. Eric responded by stating that I was walking around the booth. (I’m confused, how come he didn’t get my attention if he saw me looking?) Despite our discussion, I felt my concerns were not adequately addressed, and my time was not respected, given the considerable expenses on services. I questioned the use of the text reminder if the response window was so brief, but Eric attributed the issue to the scheduling system. Furthermore, I provided paper proof (printed by the membership dept) of my Costco membership that matched my name. Eric raised concerns about potential discrepancies due to my two last names. Although I verified that my membership and ID matched exactly, he indicated that service might be affected if there were discrepancies. Why was this necessary? As a healthcare professional who interacts with clients/patients, I find this level of service to be unsatisfactory, particularly in a healthcare context. While I have generally been pleased with Costco’s services in other areas, this experience has left me dissatisfied and hesitant about future visits to this location.