Costco Optical

It was very easy to get an appointment. Dr.Nguyen and her team were very comprehensive and professional. Dr.Nguyen answered all of my questions and provided clear explanation of my eye health.

I tried to give a good review but terribly disappointed this time. I would like to share my experiences . I got a pair of glasses but frame was broken somehow, then it was fixed. However, broken again in two weeks. So, I requested to change the frame, ordered it. It took 10days, once i called it was shipped, then its on the way, now, my glasses was lost. I don't know what I have to do I really need my glasses, it effects my work. Some people give good review, but now I can't at all. They never call or text regarding this situation, no apology at all. Iam still looking for my glasses, waiting waiting...

The eye doctor is amazing. Patient, compassionate, informative and friendly. The frame department is horrendous. In general, there always seems to be a long wait whether there are 3 staff members or more. Seems like most of them do not want to be there and do not greet or acknowledge you even when you try to make eye contact. If anything, they seemed annoyed and unapproachable/avoidant, even of each other at times, not making eye contact when asked questions by customers or other staff. I actually liked the first staff that helped me, a white guy with glasses and long brown hair in a ponytail. Patient, chill, informative. I bought 2 pairs of glasses with him. Unfortunately the pair with the transition lenses makes me feel dizzy even after 2 weeks, so I went today to get regular sunglass lenses, but he wasn't there. I went to get a number to be helped, but there was none. I asked a young Asian dude with long black hair in a backknot if they had any more numbers and he didn't look me in the eye, apologize, or say anything at all. He did fix the number ticket machine, but with a bad attitude and banged it shut loudly. Felt aggressive and really turned me off from getting frames or repairs/updates to my glasses there in the future. I just left before they called my number and decided to get my lenses replaced elsewhere. Look, we're all going through something these days. No need to take your ish out on innocent people

Came here for eye exam before my shopping trip. It was a breeze! It was very easy to make an appointment on their website at SFO Eye Care. When I arrived, I got to see the doctor right away. They did all the check-ups and contact lens fitting professionally. I'm very happy with my new contacts. They also gave me a lot of tips on how to take care of my dry eyes. Really good experience. I would totally come back.

I had an excellent experience here. Kenny, the optical manager, was incredibly friendly and helpful. Even waiting in line, I could tell he is absolutely devoted to making the customer's experience as enjoyable as possible. I was visiting San Francisco from Los Angeles and needed to get some new contacts ASAP because my vision was half blurry. He did not hesitate to do what he could to help, and he was incredibly empathetic to my predicament.