Costco Optical

I wish I can give them zero stars!! Horrible customer service, office manager has no professionalism at all as a healthcare worker and no education and manners as a person. She totally asked me that find somewhere else to take my kids because she was not able to find my oldest son insurance I offered to pay out of pocket but she totally refused to give us an appointment. Please reconsider to make updates for your optical, you have wonderful doctors, my kids was seen there since they was little but now I had to take my business somewhere else with professional services.

Dr Le was wonderful as usual. I did not find any issues with the support staff that othe r s have talked about. Hopefully they made the change or all is improved. I go there because of Dr. Le.

Review due to my interaction with the office manger. I’ve been a long-time Costco Optical patient and need annual eye exams to maintain my LASIK warranty. Despite receiving yearly reminders to schedule, the office mager refused to book an appointment in advance and will only schedule on the exact one-year date. She said its due to my insurance, Eye Med. I wasn’t asking to be seen early—just to secure an appointment. This policy pushes my exam later every year and puts my warranty at risk. Even offering to self-pay and add insurance later was denied. Very frustrating and not patient-friendly. This experience was only with the office manager. I had a completely different experience with other office staff who in the day of my appt, had no problem with me scheduling my husband's appt in advance and we have the same insurance.

Excellent service! The person who help me was very kind and he help me with my insurance. I was very satisfied with the service. thank you

Great doctor, horrible receptionist!!! I have never been so upset with poor customer service. I very rarely complain, but this lady argued with me, she insisted I did not provide insurance information, which I very much did! She wouldn’t even let me make the appointment unless I did. I waited almost two weeks for this appointment. I ended up having to pay cash, which I could have done “same day”, but chose to wait the time to schedule out, so I could utilize my insurance. I was so disappointed!! No apology, no awareness of what it felt like to not be heard by her, just a cold hard comment from her over and over insisting that I did not.