Costco Optical

I lost my prescription sunglasses while in Carmel for the month of June. Needed some quick glasses before traveling to my July destination 9 hours away. Dr. Lee got me right in and couldn’t have been more wonderful and then I ordered some glasses in the optical center, and got my glasses 8 days later. Couldn’t have been more satisfied with the entire experience. Special shout out to Lucia who helped me with my glasses. Fantastic all around!!

Excellent service. The doctor was very accommodating to let my wife also get tested, fitted and trained for contacts despite having originally signed up for just a glasses exam. She went above and beyond to help my wife and was very patient as this was her first time ever trying contacts and she even stayed late to ensure the process went smoothly. The receptionist was also very helpful and patient with our situation. The staff at the desk/glasses area were also very friendly and attentive in helping us pick out frames. We will certainly be using this optical center again for our vision needs.

Wow, my experience last week with the new optometrist at Sand City Costco was terrific! I was there two days in a row, so I met both of the doctors and two different assistants. Everyone treated me with courtesy and warmth. Everyone was super attentive and helpful. Everyone was willing to go the extra mile for me. I unknowingly arrived after they closed the first day, hoping for a walk-in, and instead of shooing me away, the male optometrist and his assistant graciously talked to me for a long time and scheduled me for the next day with Dr Le.... I like Dr Le even better than Dr Balin, the previous optometrist here at Costco, and I liked him a lot.... Dr Le is expert, thorough, and very smart. She put me at ease at once with her easy, attentive manner. She's not an automaton with canned responses or a set of phrases she trots out for every single patient. She is exactly the opposite. She's an extremely good listener; super responsive to patient needs; very personable and easy to talk to; genuine and caring. And she's punctual. Of the four local optometry practices my partner and I have tried over the years, this is the best. I highly recommend either Dr Le or her male counterpart, whose name I do not know yet. They have earned our loyal business.

Dr. Tram Le is a real pro! With state of the art equipment and a caring, professional demeanor, I’ve found my forever Eye Dr. I could really see that she cared about my vision and eye health and wanted the best for me. Hey Costco! Better keep her around.

I want to commend Carla in the optical department. She was kind, attentive, professional, and most of all extremely helpful to me today. She took care of my need to contact the vision company that covers my Medicare Supplementary Plan without my having to contact the company myself. She reimbursed me directly for the insurance coverage and explained the details of the reimbursement. Carla also was able to change my prescription and resend my frames for an upgrade from basic lenses to transitional lenses without any additional steps. I truly appreciated her experienced approach and her helping me beyond what I had initially wanted. Hooray for Carla! A real asset to the Costco Optical Department in Sand City. Thank you.