Costco Optical

I had an amazing experience with C at the optical department! She fit my glasses better and in a more personalized way than I've had in years (if ever). Highly recommend seeking her out (she's the cool woman with the blonde hair, can't miss her!). She mentioned that no one there is paid on commission, which I personally like because they are not constantly trying to upsell to you and mostly let you shop on your own. I love my new glasses, they fit perfectly and were a great deal.

I'm so glad they accepted my VSP insurance. I was able to get 2 pairs of prescription glasses for they same price I would have paid for one pair elsewhere. From what I understand not all Costco's accept VSP, so I am happy the one closest to me does. I found the staff very helpful. It took less than a week for them to let me know my glasses were available to be picked up.

I came in to fix my Cartier glasses and they were SO helpful. Ultimately it wasn’t fixable as the frame was broken but they helped fix as much as possible and another pair I brought. They gave me a new case, and recommended a local shop to fix the frame break. Honestly above and beyond what I was expecting given that the glasses were out of warranty.

The prices are really low for good quality lenses. But the staff are not proactively knowledgeable. I had exchanged my heavy polycarbonate lenses for high index because they said it would be 25% lighter. They were actually heavier by 2 grams. I brought them in thinking it was an error and they re did it without investigation. They were still 2 g heavier. When I really forced them to give me an explanation they googled it. High index is “denser” and only gets lighter with prescriptions stronger than mine. Thanks for wasting my (and the lab’s) time.

My biggest gripe is that when your glasses are ready to be picked up you STILL have to pull a number and wait in line with EVERYONE. Which seems unfair to me if all you’re doing is picking up glasses they make you prepay for. Not worth the lower price point when factoring in the added wait time for two separate visits IMO. I had to leave because I didn’t have 20+ minutes to wait in line. I still haven’t received my glasses.