Costco Optical

Totally disappointed with the service. I grabbed a number and quickly noticed that people arriving after me were being helped first. When I asked about the process for getting in line, I was brushed off with, “We’ll be right with you.” A short time later, another staff member approached me with raised eyebrows and a sarcastic, “Have you chosen your frames?” even though most of the options I was interested in were behind the glass counter. The attitude never improved, and I eventually left with just my prescription. This was my first experience using Costco Optical, and unfortunately, it will also be my last. I do not plan to return.

The woman is incredibly rude and discriminatory towards non privatized health insurance. She walked away when I spoke to her and explained that her bad behavior was incredibly unprofessional and inappropriate. She treated my 79yr old mother like trash! My mother has a broken hip and just needed to be able to sit down. DO NOT GIVE THIS WOMAN BUSINESS!!!!

Avoid like the plague! I was ready to buy and, with my prescription, I would have spent A LOT of money! I asked the horrible lady if she could have given me an estimate since I didn't know my insurance benefit and she said she couldn't do it unless I was buying. I said I was. I only wanted to know my total and what kind of frame I could choose from and, eventually decide if getting a second pair or not. She was so rude, not helpful, unprofessional and annoyed by my request that I just left. Ended up at Walmart, got great customer service and professional assistance and bought two pair of glasses.

The one star is for the person doing the eye exam. Absolutely rude, and does not communicate properly! She will talk to you like you are inferior than her. I feel like I paid to get bullied. Secretary was the only nice person I encountered.

Really bad and rude service coming from the eye doctor, not recommended at all. Such a disappointment, even got some anger issues