Costco Optical

Not what sure what Costco does to make these employees miserable at they’re job, simple questions can have simple answers they don’t need smart remarks when a customer Is just trying to find a solution to they’re problem with glasses. 3/29/26 10:40am

Dr. Thu Huynh very helpful with my eye exam and nice. Thank you for helping me and for flexible schedule.

Came in for some new glasses this morning and was excited to try a new frame style. The staff was extremely condescending when I asked questions and about my frame choice. He was kind to the clients before us that he personally knew, and immediately met me with a rude attitude and barely acknowledged me when calling my number. After coming in so excited to get some new glasses, I ended up leaving in tears from his mean comments stating that those glasses wouldn't work for me or look good on my face, and then telling me that if I didn't like his comments then I should try another place. If you want to receive kind service, definitely don't come here.

Did not get her name but she was very rude. Should not be working in retail if she can’t be polite to customers. I went in to see if i could get my daughter’s prescription filled and she said no because the name did not match my costco card. An older woman came and said she would be right with me, the lady responded “no they dont need help” .... This is not the first time she has been rude either. A few months ago i got a prescription for contacts but i didn’t have it on me. She said she couldn’t print it out and that i would have to schedule an appt for an eye exam. Definitely will not be returning. By the looks of it. Most negative reviews are about her. I hope she reads this. Such a bitter person should definitely not be working there. Anyways i ended up going to Stanton optical who’s customer service was excellent.

the doctor here is terrible. she gave me an incorrect prescription, but doubled down when i visited her for a follow up since my glasses were already made. i was experiencing so much nausea from the incorrect prescription that i was on the verge of vomiting. my current doctor confirmed that my astigmatism dx from my previous doctor was way off. i also paid extra for contact lenses. what a waste of money. she didn't even check my eyes to see if the contacts she gave me were a correct fit. my current doctor noticed that the contacts she had me try did not settle into my eyeballs, and ordered 4 more contact brands for me to try. do yourself a favor and go anywhere else but here. the doctor is miserable, the techs/front desk is miserable. find a doctor that cares.