Costco Optical

I was skeptical after seeing and reading these reviews. I just got off the phone after someone clearly picks the phone up, says nothing and places you on incredibly quiet hold music (I almost thought they just hit mute). I sat on hold for long enough the phone started ringing, only for another person to pick up and silently place me on hold. After it started ringing again someone picked up, I told them I was trying to make an appointment. They said let me get you to the correct department and placed me back on hold. Again... after a while the phone is ringing yet again and someone else picks up and placed me on hold. I was starting to get annoyed as its been 12 minutes. Another person picks up and tells me they need to transfer me into the Doctors office because "they have the book in there." At least this time I got a voicemail box...

I came on here to see the reviews after having an unpleasant experience with a customer service representative while picking up my pre paid glasses. Let me tell you, everyone’s negative feedback on here is true.

Rude employees who don't like to work. My son broke his glasses so I was looking for a replacement. I stopped by here and took a ticket when I got there. Waited about 10 minutes and 2 employees were just wasting time behind the counter and another one on a laptop and nobody calling out a single number. It was my first time there so I asked one of the ladies what I needed to do to buy a pair of glasses, but she didnt even look at me and just said to take a number and wait. I continued waiting for another 10/15 minutes and decided to leave as nobody was calling any numbers. I would understand if they were busy but nobody working there had the decency to check in with their customers. They have no interest in helping nor wanting to sell glasses. You definitely lost me and my family as a customers

Save your time! Don't go here! Last year we had a horrible experience but my wife and I thought we would give them another try. The Appt time which I had the card in my wallet said 11:30. They told us we didn't have an appt! But they said they would work us in. Than after taking 12 walk ins ahead of us they said we did have an apt for just 1 of us at 11:45...than 5 minutes later they said 12:00 noon....than 10 minutes later our appts were now at 12:30..they said they found the appts on the schedule at 12:30...Again I had the appt card saying 11:30....What a scam going on there. They run you through like cattle. Fast food...walk ins first! Lie about appt times. Unexperienced people doing eye tests...a total joke! Now let's go to the glases dept! Its even worse than the doc exam! 20+ people waiting with 1 person working! The wait would be at least 4 hours! Last year was much the same. This year we just walked out. Hearing so many people complaining. Waiting over 2 hours already.. They have the same horrible glasses dept. Mgr. She is one of the rudest people I've ever personally dealt with anywhere and she's still there. Amazing! So save yourself the time the stress and go elsewhere. Costco doesn't give you a discount in the glasses dept. Or Dr visits. They are a separate entity after calling the Costco main office we found out. We won't be back! Ever!!!

greatest prizes, nicest doctor and staff. division center guy got me a great deals and discounts I got three pairs of glasses for under $500. designer glasses the best.