Costco Optical

Terrible service. I signed in to wait in line, and even when it said I was next they skipped me. I was told I didn’t respond, and had to get back in line. When I finally got up to the front I was told the eye doctor and optometry were different and they couldn’t pull my prescription but could charge my insurance. I don’t think they know what they are doing, and it’s clear that wait time is a performance metric for their job, and not customer satisfaction. At the end of your wait there is no place to rate your service, cause they know it’s horrible

Dr. Coto and her team are amazing! Dr. Coto helped me out a lot when I went to see her for an eye exam, she took great care of me and Deborah (receptionist) followed up with me to make sure I'm doing well! They go above and beyond for helping you and making sure you get the help you need. If I could give them 10 star rating I would! Never have any doubts pick up the phone and schedule your eye exam with them, you won't regret it. Thank you SO much for all your help I appreciate everyone single one of you. From Mrs. Mundi

AVOID THIS OPTOMETRIST. This optometrist WOULD NOT tell me over the phone if they accepted my insurance and that I needed to schedule an appointment to come in to verify if I had insurance. According to Google they are not in the Eye Med Insurance network. Now they want to charge me a $35. cancellation fee. Total BAIT AND SWITCH. YOU and EYECARE another example of GREED.

Was in yesterday with broken glasses, turns out not from Costco as I had thought. Regardless they cleaned and fixed them for free with a smile. As these were old I shopped a new pair and found all kinds of cool designer frames at expected low Costco prices. My previous 3 glasses from them were all excellent and so I will definitely be returning regardless of my insurance plan which still costs me more after the deductible than Costco! If you have vision insurance use it for the exam, get the prescription and then go to Costco.

Doctor and staff are so kind! Doctor gave me a mini biology lesson on my eyes and determined that the last prescription was too strong for me (🎯😟) I am loving this GenZ workforce! Yall keep us young and feeling valued!