Costco Optical

Josh at the eye center in Kona Costco was great. Efficient, friendly, and I walked away happy with the who experience and a new set of glasses. I have always had a great experience with the staff and eye doctors here. Keep it up! I'll come back and bring my money here.

Jordan is incredibly rude and a bully. I waited an hour to buy glasses and all he did was roll his eyes at people when they asked him questions the whole time. He moves like a snail and had zero sense of urgency despite there being a massive crowd of people waiting around him. Never taking my family to buy glasses here again.

Absolutely horrible and condescending customer service from Sophia of the Kona optical Department in Costco. She truly made me feel uncomfortable and unwanted as a customer during my numerous encounters with her. She also seems to enforce her own interpretation of the Costco return policy which is unacceptable in my opinion. Once I presented her with the actual return policy via the Costco website; she instantly issued my return without problem. I have sent feedback to Costco corporate in hopes that she does not continue this type of behavior and future consumers have a better experience than I did. I love Costco but this type of service truly is a first in all my years of patronizing this establishment.

When I got my new contacts, my right eye wasn’t quite right. I called and asked for a recheck and they got me in the next day! Plus, Dr Kitamori was on-time, efficient and got my prescription adjusted perfectly in no time flat. I walked out with a new lens and a perfect prescription. Haven’t seen this well in years! Well done, folks! Thank you all.☺️

The associates in the vision center are stellar!! Sophia went "above and beyond" to help me with ALL of my complicated glasses and vision needs issues, she and a couple of the other staff spent a lot of time with me, explaining options, and technical information-- ultimately finding perfect solutions for this problem child (me). Most knowledgeable and helpful staff I've ever encountered at any Costco vision center (or for that matter, any other optical business as well)