Revision: Had a good experience recently with two new optical technicians, Sharon and Jorge — both were professional and helpful. I am raising a star for the place thanks to them! I have to agree with others who mentioned poor service — Sandy was rude, and her manager wasn’t much better. Beyond the attitude, their lack of expertise in properly setting the segment height for progressive lenses led to multiple issues. They also charged for premium features like edge polish and ultra-high index lenses, but the results didn’t match what was paid/promised. On several occasions, we had to get the glasses redone at a different Costco location just to get them right. Instead of taking accountability, they get angry at us because we went elsewhere to fix the problems. Overall, a frustrating and disappointing experience. During a recent visit, we noticed some new faces but weren’t sure if there had been a management change. Hopefully things are improving — it would be much more convenient not to have to travel a long distance to correct the mistakes made by the Nesconset Vision Center.
