Costco Optical

I just had an eye exam here and I have to say at first I was worried because eye appointments always intimidate me. The staff here is incredible. Elaina and Gianna felt like warm and familiar friends. They were so helpful and kind. Dr. Crespo was also incredible. He was kind, informative, and thorough. I am so grateful I decided to come here. It makes Costco even more amazing!

Exvellent service ,lady christy was so kind and helpful with me picking out frame and also measuring to fit me right excellent worker and very kind ty

Literally called so many time and no one answers the phone at that dept! They called me but there was no sound and I kept saying hello, wanted to make sure my glasses were ready before going but they never picked up???! At least send a text/ email and phone call if you’re not gonna answer your phones so people can at least get the message!!!

I recently called for a pair of contacts since my glasses broke and will be leaving the country as it was an emergency situation since I won’t be able to see. I was told they would provide me with a pair when I called since I cannot see at all. When I arrived at the facility, staff continued to state it’s a liability to give someone who was seen by THEIR doctors whose eyes are diagnosed to be visually impaired a pair of contacts without being seen for a fitting since my prescription expired. It is arguable that the opposite is worse. A provider that does not provide. Absolutely horrendous experience. Optometrist is fresh out of college speaking on legality with no basis or findings. Do not go here for your eye appointments, they’ll let you go blind if they don’t make any $$$.

Apologies to the doctor for this review because I appreciate a job well done. Having said that I booked an eye examination and was charged for a contact fitting without the service being discussed prior to being charged ($125) . I was unaware what a contact fitting even was. My insurance provider said that there was never a claim for an eye exam submitted and when she called to try to dispute the charge my insurance provider had said that she was yelled at and was told that I have had another representative call prior for the same charge which was a out right lie. I received my eye examination, still waiting on my fitting.