Costco Optical

I didn’t catch the names of the 2 associates that helped me, but they were awesome! Everything was super quick and they adjusted the frames to fit my face! Very friendly and thorough!

Priscilla really helped me when I had a glasses calamity. I am eternally grateful & I super appreciate Costco optical. They have the great selection and great prices

I have been to a lot of optical shops here in Austin. This was one of the best experiences I've had. I went to the in-house optician, got my prescription in 20 minutes and went next door to the optical center. After trying on a few pairs, a technician named Simone helped fit my glasses. This was the most thorough and helpful fitting I've had in 25 years of wearing glasses. I got two pairs of regular glasses and two pairs of sunglasses. Simone did such an amazing job making sure they were perfect. She even pointed out when a style I had chosen was a little tight and got a similar style that looked even better. Kudos.

I didn't need a lot of customer service. There's Covid going on so I wanted to get in and out quick. I picked a pair of frames, the optician took some measurements, ten days later I had a nice pair of glasses. About six weeks later this nice pair of glasses ended up mixed in with a lot of dead brush in the back of a pickup truck. Scratches ensued. Since it was such a short time they gave me a one-time complimentary replacement. I was flabbergasted. Amazed. Super happy!

I bought a pair of prescription glasses here. When I received them a week later they were 50% thicker than expected. I was my fault for not checking that Costco refractive index is 1.64 while my previous prescription needed 1.74 to not be as thick. I wish the salesperson had pointed that out before making the sale. I asked for a refund and received it without much of an issue.