Costco Optical

We were told we were up next, only had one other couple ahead of us, and we ended up waiting over an hour, just to be told they had to close at 8:30 and we had to go home. We checked in and even had a guy tell us to look at frames and he would be with us. Then he left and a new person came. We did not get told she couldn’t help us until AT close, wasting our time. The entire time we were there any interaction had us thinking we would be helped shortly, and at NO POINT did they say “we may not be able to get you in.” I was frustrated and hope they are able to at least let people know in advance if they can’t take them.

So far so good. They had a buy one get one free deal for glasses lenses. That's so helpful! They helped my daughter and even offered a sucker. lol. It was a good experience for her.

The first time I came to get my eyes checked dr lloyd was pretty impatient with me on my eye test and was pretty demeaning with his answers to my questions. Gave him some grace and figured he was just having a bad day. Today I came back because my prescription seemed too strong and was making me motion sick. He right away was critical with me not giving my eyes enough time to adjust to my glasses, which honestly I was fine with that feedback it’s the fact that he was so irritated and talked to me like I was an idiot for not knowing that. It’s my first time having glasses, had no idea what the protocols are, if it’s that irritating you should have told me that at my first appointment? He then was super irritated by the fact that I didn’t buy my glasses from Costco. Before I even had a chance to explain why he ranted that other places will have “cheap frames made somewhere like Tijuana” and tried to make me feel guilty for using their low optical prices but not buying glasses from them. Buddy I looked and couldn’t find frames I liked! Even more funny I ended up buying a pair that were more expensive than the styles I tried on at Costco because they were nicer and looked better! Would have been happy to buy the glasses I have if Costco carried them. I’ll also pay more elsewhere to get my eyes checked from now on if it means I’m not scolded like a child by a doctor. I own a business in the service industry and when I have employees with attitudes like his we usually let them go and encourage them to find a job that doesn’t involve customer service. Hope he can speak a little kinder and be a little more patient moving forward. Everyone else in the optical department was super nice and great.

Needed some glasses repair and Grant was very helpful repairing them and also explaining how to prevent in the future. I’ve always had positive experiences with the employees of the optical center and receiving eye exams here.

The glasses break so easily. I have replaced so many glasses in the two years since my son started wearing glasses. Every time I bring the lenses back they never have the same frames forcing you to buy all new glasses. It’s so annoying. They called me saying my frames were in and then they couldn’t find them. Chey was super rude and not personable. Finally finds them and they aren’t the right frames for the lenses. I’m leaving and Cheys like do you want your lenses and I’m like “what am I supposed to do with them?” They are useless. And she just gave me this look like I’m the rudest person ever when seriously what am I supposed to do with lenses that she was saying are laser cut specifically for each frame and the frame is no longer available when they said they had them and then gave us the wrong one. Just frustrated with their optical scam constantly getting new frames and giving low quality product so you are constantly replacing.