Standard Optical

I ordered a pair of prescription sunglasses in June 2024. The lab was unable to complete this order because standard optical was transitioning labs. I was told August 2024 was the expected completion of my sunglasses. In August I called and was told a better expectation was in September 2024. In September I called and was told November. I have not received these sunglasses to this day (April 2025). Repeated calls to any of the offices result in busy, disconnected, or full mailboxes. I have called Sandy, Holladay, South Jordan and this Lehi branch where I went for my eye exam. My appointment included the eye exam, purchase of these sunglasses and replacement of lenses in a previously purchased pair of glasses (Standard Optical). I spent hundreds of dollars on this combined purchase. I have been a current customer and patient with Standard Optical since 2019, and previously was a patient from 2003 to 2016. This has left such a bad taste for me that I can't say the business' name aloud.

This store has been horrendous at handling our purchase of glasses for our daughter. One month after ordering we called them to check on the status only for them to tell us that the frames we selected were unavailable. From what they told us they knew this was the case but they never shared that with us. We then selected new frames and were given a timeline of 1 more month. It's now been another 6 weeks and we have no clear end in sight. Management tells us every day when we call in that they will call the lab and call us back the next day and every day they do not call back. Do not come here!! There are plenty of options and this location has been terrible. They have had our money for nearly 3 months and we have nothing to show for it while our daughter waits on glasses that she needs. To make matters worse this is not our first poor experience with this site, but shame on us for using them a second time. You can be guaranteed we will not be back again.

Lehi location. Never received ordered contacts. My daughter ordered glasses in 2023, they took over 3 MONTHS to come in. The company issues us a $100 credit for our experience, and was told they had an issue with a supplier so they got a new supplier. My daughter used that credit plus an additional $200+ to order contacts in December 2023. After calling repeatedly for weeks waiting for the contacts to come in we were told the same response “I’m sorry, they should arrive in 4-5 weeks”. We finally had enough and asked for a refund April 2023. We were told they were sorry, the owner had passed away a year prior and the company was struggling to get its feet under them since. And, ironically enough, apparently they were having issues with their NEW supplier as well. Interestingly enough, other optical companies quoted me 3-10 DAYS to get in contacts. NOT 3-10 MONTHS. We will never go back.

This is a 5 star review because the staff and the doctor are very kind, and the experience in the office was wonderful. However, please don't order your contacts through the office. Go home, and order online. I ordered in June. I cancelled in August, and got an order from another company in a week. Today, the 26th of NOVEMBER I finally got my order. I don't think this is the fault of the local office - the staff were very apologetic, and gave me many free samples to help me through. (However, they ran out of my prescription, and couldn't help anymore) Then the cancellation didn't go through, which really messed with my finances that month. Again, the local office were wonderful - just don't order your contacts through them.

I ordered contacts a few months ago and was told it would be 5-6 weeks. After a month I called to check to see if they would be in soon, the person on the phone said "let me see if we have them" which for me is the first red flag because if a patients contacts are in they should be notified right away. Then I'm told that they're not in and I should wait another couple MONTHS. When I asked why I was told 5-6 weeks originally she said "that's what we were told at that time." So I got another trial pair, which I was told is slightly different from my normal prescription but I shouldn't notice. Fast forward 4-5 weeks I looked up the reviews for here and realized this has been a problem for close to a year for multiple patients. I called to see when my contacts would be in she said "probably in 3-4 weeks"- second red flag, she didn't even ask for my name to search what or when I had ordered. I said I don't want probably, you need to call the contact distributor and see where they are. She said "that's not how it works, we get a shipment every few weeks and give out whatever is in that shipment" I canceled my order and got a refund then ordered new contacts from another office and was told I should have them in 5-10 business days. And the new office said that it's the standard optical office having problems not the supplier. Standard optical took my money knowing I wouldn't have my contacts for months but was only concerned about the money. I'm not sure what is happening at their office but someone needs to step in and fix it. Or they should be upfront with patients by letting them know that they won't be getting their contacts for months. I will never be returning here and if you're thinking about going, don't.