Costco Optical

I have been shopping at this Costco regularly for the past few months, and I wanted to take a moment to make sure these two wonderful ladies receive the recognition and appreciation they deserve for providing such outstanding service at the return/help desk. Sonal and Lisa are always so friendly, polite, courteous, and professional. They consistently treat customers with kindness and a genuine smile. One morning, I stopped by the return desk because I needed some assistance, and Sonal greeted me with such a big smile and kind words. It truly made my day! Thank you, Sonal and Lisa, for your excellent customer service, positive attitude, and strong work ethic. Your kindness and professionalism do not go unnoticed, and you are both a wonderful representation of Costco. Please know how much your service is appreciated!

Simply the BEST Staff Ever! I honestly dont like this Costco compared to the other 30+ Ive visited. The selection is the worst in the country 😂 Dont even get me started on the 1 box of Chicken Sausage theyve supplied here and in Brentwood for the last 6 years... can we get real Jones Beef or Pork at some point please?! Anyway, back to the Staff... Sherry is the sweetest and most wonderful greeter. Frank is a legend and a gentleman, he has a brilliant sense of humor. Sonia may be the sweetest person on the planet. She is never in a bad mood, and I cannot walk through that store one time without her noticing me. Alan is a man of the people! And Will is the best of the best! He is hard working, professional, and has a good heart. His goal is to always do right for the customers while giving his best effort for the Costco brand. I can see him as an executive one day! This place is my home away from home and not simply because I spend so much time buying groceries. My kids look for reasons to visit just to see these wonderful people. They are 2nd to none as far as we are concerned.

Was greeted by the GM upon entering. Appears he was walking the floor at the time. Would explain why everything was so organized and clean. Employees were polite and professional. The food court was very busy at the time, however, our food was fresh and cooked to perfection. Hope to visit again when we are in the area.

I received excellent customer service during my visit today to this Costco location. An employee named Ella made sure I got a cart and after I completed my purchases and was putting them in the car, Ella again approached me and asked if I needed help putting the 2 cases of water in my car. After she helped me, she took my cart so I didnt have to take it back. Thank You Ella for making my visit a great shopping experience!!!

Treated terribly for no reason. I simply went to the Murfreesboro, TN location to exchange a pair of pants that had been previously purchased by my Father as a gift for me at the Hendersonville, TN location. Upon entering the store I was directed to the correct returns counter and since I am not a member myself (but was thinking about becoming one until this) I told the manager lady who was apparently helping coach her employee that even though I only needed to simply exchange the pants for one size smaller she would have to issue me a ''SHOPPERS CARD" which I understood and said please do that's fine. Afterwards the newer employee under her guidance apparently refunded the original card (my Dad's card that was a gift to me) and immediately I noticed something was amiss, even though she told me to go get the pair of pants I needed and return to the counter. After doing what she told me to do which took maybe 3 minutes, I was barely able to get through the checkout line that she had instructed me to do so and was treated like a fugitive trying to break through the line (for a pair of pants remember). After making it back to the returns desk she exclaimed " yea that person is a bit 'extra'' referring to the employee that tried to scream and prevent me from going back to the returns desk as I had been instructed to do because I was NEVER issued my SHOPPERS CARD! " After making it back and feeling like a criminal she proceeded in processing my pair of pants. She asked me to "scan any Visa card" and I asked he why, it is a gift exchange and then realized she was trying to cover up her and her employees mistake by making me charge a NEW card !!! After calling her out on this she basically tried to tell me that there was nothing she could do and that my Dad could refund me the $20 himself!! WOW!! She also proceeded to tell me I should have corrected this at the Hendersonville location (even though there are NO fitting rooms and this was a GIFT remember!??). So after all of this I left with NO pants which remember were a gift. I was basically told it was MY fault all of this happened even though I was supposed to be given a SHOPPERS CARD which never happened. I am so very disappointed in this, and this is a reflection of how Costco employees apparently have NO ownership for their mistakes and are unwilling to make even the simplest of errors into a giant snowball and are more than willing to make the customer feel like THEY ARE TO BLAME FOR THEIR MISTAKES!!! Know I will not be becoming a Costco member now for any reason, and know that Costco, at least in Murfreesboro is way more concerned with passing the buck instead of making the customer happy!!! INSULTING TO SAY THE LEAST COSTCO!!!