Crawford County Family Eye Care

I was traveling overseas and urgently needed my contact lens prescription because I didn’t have spare contacts. Even after explaining my situation and verifying my identity, the office refused to provide my prescription information. The lack of compassion and unwillingness to help a long-time patient in an emergency was extremely disappointing. I will be changing providers.

Not happy!!! Today my husband called to get in to have Dr Hickle look at his eyes. Something is seriously wrong with them. Looks like the white of his eye was nothing but blood. It looks so awful!! The lady that answered said I cannot book an emergency visit, and I cannot get you an appointment till October. I couldn't believe what I was hearing. My husband said I could be blind by then. The lady on the other end of the phone acted like she could have cared less. Our family have been with Dr Hickle for several years. I couldn't believe my husband eyes and sight were not important to them. I absolutely adore Dr Hickle but if this is what to expect when an emergency comes up then I guess we will have to find a different eye care doctor. Some of her staff seem very unkind and uncaring! Some are kind of snotty at times. So sad people have no compassion 😔

I have never had a problem with the staff or doctors until today. I received a call to pick up my son's glasses because they had been sent out on Jun 8th and finally were in. The person that I spoke to on the phone said I could pick them up but they didn't have an appointments until Thurs or Fri to have them adjusted if needed. I told her we were going out of town and would make an appointment next week if he needed it. I went up there to pick them them up and was greeted at the door and she asked me what I needed. I told her I was picking up my son's glasses. She was VERY rude and said so you are just picking them up and not going to have them adjusted or make sure he can see? I know I would want to make sure that my child was able to see and I would have them adjusted. I told her I was informed that there were no appointments until Thurs or Fri. She said yes that's correct and proceeded to pretty much shove the glass case over to my son and avoided me. I was basically told to call if I had an issue with them. I don't usually review or complain but her customer service was very poor and I think that she needs to be more respectful and be there for her patients. Being in customer service myself for many years I realize that everyone may have a bad day. That is understandable but please don't take it out on your patients.

If you are looking for a Doctor who is absolutely wonderful and a staff that is so kind, this is the office for you! Doctor Hickle has been my eye doctor for years and I will never go anywhere else. Her and her staff are truly the best! Thank you all for all of your hard work - it really shows!

I will NOT be going back to family eye care again. So backstory, our family had been with them since I was a child (Im 43) and now that I have my own children Ive always taken mine there. So I called in today because my son had an issue with his eye (blurred vision a blue line through his vision) I called and explained what was going on and they said to me because he hasn’t been there within the past year to have the yearly eye exam (he hadn’t been for 2 years he has 20/20 and had no issues) but because he hasn’t been in for those yearly exams that he couldn’t be seen till he had a regular exam and they were booked till the end of the year. I was floored!!!! Our eye doc since forever rejected seeing my child in a time of need and said that was their “policy”! They could have gotten him in if he had an up to date exam, Wow are you kidding me???!!! With those type of values I WILL NEVER EVER BE BACK NOR WILL MY CHILDREN!!!! There is an upside, I called Ohio eye in Mansfield and they had NEVER seen my child… guess how they responded?… THEY GOT HIM IN TO SEE A DOCTOR WITHIN 2 hours!!!! I HIGHLY Recommend Ohio Eye in Mansfield as they clearly care about people and not “policy”!!! Soooo disappointed, family eye used to be a good place to go! If I could have given it zero stars I would!!!! CLEARLY NOT “FAMILY” oriented at all!!!!