Crown Vision Center - O'Fallon

I made an appointment.I spoke to someone gave them my insurance information.When I showed up for my appointment, I am not in the record. If any business has no record of me when I come in after I've already spoken to someone and book my appointment is very unprofessional. It caused me to shop somewhere else.I will not give them my business now. I work hard for my money.If you display incompetence, I will go somewhere else.

Five-star experience! I’d given up on contacts years ago after being told my multifocals would never be perfect. Dr. Mobilio changed that. She’s incredibly knowledgeable and helped me find a brand that actually works for my eyes. For the first time in years, I can see and read comfortably without glasses. Thank you to the whole team for the wonderful customer service

I was really nervous. Hannah was awesome and explained the paperwork so well and was super sweet! I saw Dr Jasmine Chadha. She was so informative on my condition and how we would proceed. She answered every question that I asked. Very positive experience would highly recommend!!!

Originally I love this place , but this last visit went well until it didn’t. They ordered some contacts for me to try and said they would call when they came in. A month went by. No call. Went up there and asked the manager/receptionist? And she said only one came in that maybe the lab was backed up, she will call once they are in. Another month has passed and still no call! Like what?! I’m so confused on how trial parents contacts has taken this long. I’ve received no updates and to be honest the girl was less than pleasant with a sarcastic reply. I ended up ordering old contacts from 1-800-contacts and they came In two days. I probably will have to find somewhere else’s to go I. The future.

Giving up on Crown Vision Centers altogether after my experience with this one and the one in Wentzville a couple of years ago. The doctors seem to be rather standard, but the opticians are pretty bad. I wrote a separate review of the one in Wentzville so I won't rehash that here. This one charged me a lot of $$ because the doc took 5 minutes longer to check for contact lens prescription, if that long. They didn't have any in stock for my prescription so nothing else was done related to contacts, but I still have to pay the full amount even though I decided I'm not going to deal with them anymore. When it came time to choose frames, they just motioned me toward the display and said, "Pick some." They sat around talking to each other, and when I tried to ask questions, they were rather dismissive. No one seemed to care to help me, although I had seen them working with another client as I was going in for my appointment, and they were gathered around her giving helpful suggestions and comments. I didn't need a lot of assistance, but it would have been nice to feel that anyone even cared.