I had an excellent experience at this office. From the moment I walked in, everyone was welcoming, professional, and genuinely kind. The entire team went above and beyond to make me feel comfortable and taken care of. A special thank you to Mary, who was incredibly friendly, knowledgeable, and patient. It’s clear that she truly cares about patients and takes pride in providing exceptional service. It’s rare to find a practice where every staff member is so attentive and helpful. The office is well-organized, efficient, and has a warm atmosphere that makes you feel valued. I would highly recommend this team to anyone looking for quality eye care and outstanding customer service. Thank you all for such a wonderful experience!
CustomEyes Ogilvie
About
Custom Eyes Ogilvie serves patients in Chicago and the surrounding part of Illinois from its office at 500 W Madison St Ste G011. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include comprehensive eye exam, glasses & frames, contact lenses and contact lens fitting. Insurance accepted includes VSP, EyeMed, Davis Vision and Superior Vision (12 plans in total). 16 doctors are listed here, including Kenneth Hefley, OD, Hajera S. Khan, OD and Kevin M. Pfeiffer, OD. The optical carries 36 frame brands. It is open 5 days a week. You can walk in without an appointment. Call (312) 526-3121 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
500 W Madison St Ste G011
Chicago, IL 60661-4544
Get Directions - Phone
- 312-526-3121
- Languages spoken
- English, Spanish, Hindi, Urdu
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:00 AM – 5:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
Doctors at this practice
Reviews on Google 18
I was at work downtown when I found myself in a medical bind. My eye began hurting, and I found that my contact lens had torn. If you wear contacts, you know that keeping a ripped lens in is unbearable, but going without one causes massive headaches. I found CustomEyes Ogilvie on Google Maps and gave them a call. Even though I wasn’t an active patient, Ashdon treated me with total respect and courtesy. He immediately set me up with a temporary replacement to help me get through the workday. I cannot express how much I appreciate the kindness and quick help. They truly turned a bad day around. Highly recommend!
My experience at CustomEyes Ogilvie was excellent due to the assistance I received from Sarah. She is very knowledgeable and friendly. Sarah provided such great customer service and was very instrumental in helping me choose the appropriate eyewear and navigate my vision insurance benefits. I haven't had such a great customer service experience as a consumer in a very long time ANYWHERE.
Mary and Ashton were great! Got in in a hurry and they took care of me! Highly recommend working with dr K
Dr. Jeelani, Sarah, and the whole team and CustomEyes Ogilvie are the best! They are so caring and go out of their way to be helpful. I'm moving away and will definitely miss coming to this practice for my eye care.
Reviews are written by Google users and shown as published on Google. EyecareSearch does not edit, verify or rank them.