This evening, I shopped at this location and had a very uncomfortable experience at self checkout. My mother tried to use tap to pay, but it wasn’t working. We asked an associate for help, and instead of being patient, she became visibly irritated when my mom didn’t immediately hand over her phone. My mom was actively trying to fix the issue herself. The associate walked away with an attitude and was no longer friendly.
I then asked another employee for help because the register was blinking and beeping. I explained that I would just pay with my own card instead. He briefly showed me something on the screen and walked away, but the register continued blinking and would not reset. When I asked for help again, I overheard one employee say to another, “Are you going to go help her? I’m not going over there.“ Both employees then stood there and did nothing.
Eventually, I was able to complete my purchase. At the exit, the employee checking receipts did not speak to me at all. He silently reached for my receipt, looked at me in a way that felt accusatory, handed it back, and said nothing. It made me feel like I was being treated as if I had done something wrong, when the only issue was a malfunctioning tap-to-pay system.
If I’m spending close to $200 every time I shop, I expect basic courtesy and customer service. This location is already crowded, hard to park at, and stressful. Being treated rudely on top of that makes it hard to justify coming back. I don’t feel my business was appreciated, and I’ll likely shop elsewhere unless there are improvements.
