This was my last time setting foot in this office. Our appointment was at 10:15 a.m., and we arrived at 10:20 a.m. The woman with the blue hair told us that because we were “15 minutes late,” we would have to be seen later. However, we weren’t actually taken back until 11:15 a.m. I asked what their late policy was, and she responded, “We don’t have one.” That made no sense. If there is no late policy, why were we told we would have to wait because we were late? There was also another family with a 10:00 appointment who was still waiting. The customer service throughout the visit was disappointing. There was no greeting—just, “Do you have your insurance card?” After the exam, we went to purchase contact lenses. The receptionist, Julie, was very unfriendly. I explained that we wanted to order a six-month supply. While she was helping us, she stopped to take a personal phone call. While we were waiting, my own phone rang, so I answered the call. She then handed me my card and receipt back, and we sat down to wait after the dilation exam. When I went back to the desk to request that the contacts be shipped, she told me it would cost $20. I said, “Okay,” and reached for my phone. She immediately said, “I need your physical card.” I handed it to her. Afterward, I asked, “Are you okay?” She replied, “You were on your phone.” I responded, “So were you—you answered a phone call, and so did I.” Instead of handling the situation professionally, she abruptly handed my card back after finishing the transaction. At that point, I asked to speak with the office manager and waited to be seen. The entire experience felt cold, dismissive, and unprofessional. From the front desk staff to the lack of basic courtesy, we were treated as though we were an inconvenience rather than patients. I will not be returning and cannot recommend this office based on the customer service we experienced.
