Denise A Remyod Next To Sam’s Club

I normally dont post reviews like this but this cant go unnoticed. Rosa an associate I believe she may even be a manger, very professional, and kind. Especially with a semi-crowded store she didn't get over whelmed and treated me like an actual human! Mark on the other hand was rude and not professional at all, when I come in i've never seen him before, i'm assuming he's a new hire? but to see him take out his anger on employees & other customers who ask for basic help, I couldn't believe it! if I could I would leave negative stars for him the three stars are for Rosa for giving me a better experience & actually taking time to help. Honestly the environment seemed very hostile here. Thank you again Rosa. Not sure who manages this store but I strongly advise to double check who you're hiring!

I don’t think I’ve ever taken the time to sit down and write a review for any store I’ve ever been too and I shop around many Sam’s clubs as part of my job. But I feel like after my experience today, I have to say something about this place. I come in there multiple times every week, spending quite a bit of $$ and the employees that I’ve interact with just have an attitude with me for whatever reason: then I call to ask a question about an item I would like to return and the person on the phone just has a complete attitude with me. After today’s experience, I think I’ll definitely take my business to another Sam’s Club, or Costco business center down the street.

Did scan and go to save time(or so I thought) which they promote all over the store even have ppl walk up to try and get you to use it. Well I just spent $700 and I'll never come to this location again. Mark decided due to me shipping with my husband and him shipping of course for himself haha. Put stuff in the cart I didn't pay attention to do now we're 2 carts in and Mark at the door targeted us for sure! Don't know why so pretty policy and Mark he has to go through both carts fully taking 15 min also VERY EMBARRASSING!! My husband has to leave for fear of losing it. Are all was done the only things not paid for we're done socks and shoes that he put in unaware of me using scanner and go. Tried to just forget it I don't want and Mark refused. So now all our stuff is spread across 3 carts mixing up stuff I bought for sperate ppl in my family. HORRIBLE EXPERIENCE! I'LL DRIVE TO AURORA OR LITERALLY ANYWHERE ELSE! BOOOO ON MARK!

This Sam's Club has been one of the weaker ones we have gone to. It's like they become greatly allergic to video games that they have to place any and all game systems for sale in the furthest back of electronics. The only way we knew they had ANYTHING video game related was due to the massive arcade machine that peaked out over the shelves. Serving as a billboard to gamers anywhere. The machine was probably the only thing worth even looking at, everything else was a tragedy.

I will say the customer service is Excellent! Unfortunately the standards of their meat, not so much. The chicken breasts are partially frozen. The oxtails they're selling are all fat and they're $35 a pack! It's just ridiculous. I wish I would have taken a picture. Plus they were leaking. The way the meat was packaged was rushed and unprofessional. I will stick to the Northfield Sam's, if I can help it. I thought it would be great to shop here and more convenient since I live closer to this club. NOT 👎