Desert Elite Eye Group

I had been here twice and have an appointment next month. The front desk people are really friendly. My appointment don't last more than 15 minutes and I feel my concerns are not being addressed. Dont get me wrong, doctor had been really nice and professional but so far there has been no conversation about possible treatments to improve my eye issue. Place is clean and confortable waiting room. Plenty parking with free valet for disable patients. Dont be late. Grace period is 10 minutes and they charge $50 for missing appointment.

They charged me 180 dollars for doing absolutely nothing and won’t return my calls when i ask for clarification. I had an appointment with Dr. Goldban for my Diplopia (an issue i have already gone to them before, and they told me to wait a week on it then referred me to loma linda) (that was july) to finally get a prescription for prism glasses. The receptionist let me make an appt for Dr. Goldban. I had been VERY specific that i was going for prism glasses. I had called to MAKE SURE when i got there i would be getting PRISMS. They made my appointment as if i was a new patient then throughout my appointment staff were confused and scrambling at what had been previously done and what needed to be done. Finally after no dilation, and a basic “read the letter” eye exam, i meet with Dr, Goldban who courteously admits my issue is better suited for an Optometrist at this point. Then why have me make an appointment? It should not have been Dr Goldban in person telling me in person to see an optometrist, that should have been something handled by scheduling staff when i had called beforehand. Either way, I make an appt with their optometrist on site for tuesday. I confirm with the receptionist that for today, there is no charge. They confirmed and let me know i would have a charge when i come back for the eye exam. Fair enough. Monday evening at 4:52 pm, while i was at work, they call and tell me they need to reschedule and my appointment is canceled for tuesday. I try to return the call at 4:57 and THEY LET MY PHONE RING UNTIL THEIR CALL CENTER AUTO CLOSES AT 5. Of course i don’t reschedule and end up getting the damn glasses, with the correct prism prescription, somewhere else WITHIN THE WEEK. Then later on in the month i get an invoice in the mail that my insurance was billed 180 dollars for some evaluation, and my responsibility is close to 100 dollars. Since i have not gotten any sort of evaluation, i have zero idea what this could be. I can’t figure it out either since Desert ophthalmology will not return my calls. The doctors might be good here, but i wouldn’t know because the staff and billing are absolutely unorganized and useless. If you can go somewhere else, go there.

"I cannot recommend DESERT OPHTHALMOLOGY highly enough! My stepfather recently had an appointment here, and the level of care was simply outstanding. The entire team is super helpful, but a special shout-out goes to Josie, Tracy, and the amazing Jackie. They went above and beyond to make us feel comfortable and informed. It’s rare to find a team that is this professional yet so warm and welcoming. Thank you for taking such great care of him. I’m Gio and my stepfather is Mark

Made an appointment for 2:15 nurse took us in about 20 minutes after check in asked questions and told us the pupils needed to be dilated about and they would call us in to a room in another 20 minutes after giving us the room we been there for over an hour and no signs of the doctor.

My client was the patient, Bette S. she was very satisfied with the services she received. All of the staff, including the optometrist, were friendly, caring, kind and professional from the front offices, to the back office. The whole office itself was very clean. They go over and beyond to make sure you have a pleasant visit. If you're cold natured, it may be a little chilly for you. Bring along a light sweater or long sleeve. They keep the temperature lower to keep the germs at bay, Overall, I would recommend Desert Ophthalmology to everyone, hands down. Thank you for your phenomenal service. Bette S & Sheila T