Desoto Eyecare

By far the rudest customer service I have dealt with. I got a text at 1:56 saying that something came up with my scheduled appointment for 3:30 so I called right then to see what the issue was just to be told that if I couldn't get there within the next ten minutes or so that my appointment would have to be canceled because they don't take new clients after 2:30. Would've been nice to have a heads up instead I was dealt an attitude and a cancelled appointment last minute. Super disappointed and will never give them any business again.

I’ve had a very disappointing experience with Desoto Eye Care, Southaven. I left my glasses in the office during a visit, and when I called shortly after, I was told they were not found and that the office did not have cameras to review. At my next appointment, I saw multiple cameras throughout the building, which was confusing and concerning. My glasses were never returned. I also requested my contact lens prescription several times over the past week so I could order replacement lenses. I provided my email each time, but I didn’t receive anything until several days later after multiple follow-up calls. I’m sharing this to describe my experience: the inconsistent communication and lack of responsiveness made the entire process far more stressful than it needed to be. I also noticed a sudden influx of very similar 5-star reviews around the time I posted mine, which raised some concerns for me about the reliability of the overall ratings. Based on what I experienced, I would recommend considering other eye care providers if you’re looking for reliability and follow-through.

My experience went seamlessly from booking my appointment to completing my exam. The young lady that started my process was kind, efficient, and pleasant. My wait was not long before I was seen by Dr. M. Bifano. I believe he may be new to the group but he was absolutely great! He was very thorough and he actually explained things to me! Terrific bedside manner! I have to return to choose frames but that was my request. Victoria so nicely just responded that it would be fine for me to do that! I will not only return to choose my frames but I will definitely be back for my future exams. I hope Dr. Bifano continues to be there!😃

Victoria was awesome today. Very informative, helpful and sweet. She answered all of my questions. She wasn’t rushing me and allowed me to take my time on making a decision on which lenses I needed for my daughter.

Very friendly & helpful staff. The doctor was good and thorough. Only downside is that I wish they had more options for glasses.