Discover Vision Centers - Independence

Finally a doctor that listened and was caring. Dr. Null is great! I had cataract surgery and he explained what he was doing the whole time. I felt so comfortable. Follow up care had been great. I didn't remember the world being so clear and sharp and bright! Now for the other eye

I scheduled an eye exam last week at the Independence location because the locations closer to me were booked until October. I took time off work and drove about 40 minutes for my appointment. When I arrived and checked in, the staff was polite and informed me that my out-of-pocket cost for the exam would be nearly $200 because they couldn’t apply certain benefits from my insurance. Since that was an unexpected expense, I canceled the appointment. I’m not upset about the cost itself. What I’m frustrated by is that I wasn’t notified beforehand. A simple phone call or message letting me know there would be a significant out-of-pocket cost would have saved me a trip, time off work, and the drive. Instead, I lost time, gas money, and wages for an appointment that never happened. I hope they can improve their communication so future patients aren’t put in the same situation.

It was my very first time ever going to a Discover business center. On the moment I walked in the door the receptionist greeted me with a smile. Everyone that I came in contact with was very nice. Dr Salim Was exceptional. Thank you all very much for making this. A very good experience for me.

I had a very concerning health issue with one of my eyes today so I made a bold move to stop in at the Independence location without an appointment where I pleaded my case to the friendly front desk receptionist asking to be seen by Dr. Fowler. She left the desk and personally asked Dr. Fowler if she could 'squeeze me in' to her already booked Friday schedule and she did! Dr. Fowler's Assistant was equally as pleasant and helpful as she did the preliminary exam, then Dr. Fowler came in to see me and examined my eye and counseled me. I left the center feeling much better and didn't have to worry all weekend with peace of mind. What great service all the way around! Thank you all so much for caring about me. Linda Pringle

I was experiencing some abnormal vision problems. I called the office that morning and they got me in that afternoon. Dr. Brett Dawson is my doctor and he did a thorough examination. He explained what was going on, how we would proceed and asked if I had any questions. Dr. Dawson is very professional and I trust his knowledge. I was impressed how soon they were able to get me seen. Dr. Dawson told me they take the issues I had very seriously. The staff is wonderful. Starting with checking in to the nurses and ending with checking out. Thank you Discover vision...