Downtown Opticians

Well I've had to change my rating from a five star to a one star. I wouldn't even give a star if I could give a zero. The first time that I went there, the lady who helped me was professional and helped me pick out my glasses. I got them and about a week, I noticed that the coating started falling off. At the time, I was using the eyeglass cleaning pads. But after they started flaking, I started using dish detergent. But the glasses are not the reason why I'm leaving this review. I went there today just to have my glasses adjusted They man who helped me was polite and I was asking him about getting new glasses this year. He told me to step over to the computer and he would look my insurance up. Well, I step over there and this lady who wasn't even helping me started asking me personal questions that wasn't even pertaining to my eyes or glasses. She had her back toward me fooling with folders and I could her her mumbling. I don't know if she wasn't talking about me to someone else or what. But this was the weirdest visit that I've ever made to an optical department or any other medical facility. Needless to say, I will not be using this optical department again. It's literally sad how bad customer service is since I had to stop working. If you want to be respected and your business appreciated, go somewhere else to buy glasses.

Dr. David is excellent. He's been my eyes doctor for over 20 years now. I had an issue once and one member of their staff meet me since they closed before I would have got to them. Wonderful office.

Never seen worse! I thought I would have a hard time picking frames. The staff eased me through that process and answered all my questions. I left feeling great about my eye health and excited about the new optics I ordered. I paid a hefty premium for my high-index progressive lenses with anti-glare coatings, so I was very excited. Unfortunately, the lab or the staff botched my glasses 3 times. Eight months have passed. I still don't have a satisfactory pair of glasses, turns out there are nany different types of progressive lenses. These folks deserve to be shut down. Despite 3 attempts. (Pair #1 was scratched, pair # 2- the rx reverse od and os?, and pair #3 damaged as well. This outcome is simply not acceptable! To add insult to injury, the latest manager does not seem to be in a hurry to get my situation resolved and another week has passed. I think best I ask for a refund if this is the best these apathetic folks can do. I hope to change this review soon, but I have lost all trust in this business. Update: The owner of this business did issue a refund after stalling several more weeks, but only after calling me into the store. Downtown opticians wasted a great deal of my time, the owner insulted me, banned me, and acted like a complete madman while attempting to twist my words. Avoid this place. I'm considering filing a complaint with the State of GA absent an apology. At no point was I rude to this man. However, I will say that he demonstrates complete incompetence based on the recording I possess of his insults, false accusations, and complete unprofessionalism. His staff is no better. They do not deserve the kindness nor patience that I graciously offered. They can explain themselves to the relevant authorities of the State of GA who advised me to file a formal complaint. Many others have not received their glasses in a timely fashion. Rarely have I encountered such an extreme level of rude and unacceptable behavior. He could easily have issued a refund over the phone, but attempted to antagonize me likely in an attempt to pocket my funds. His staff again insulted me on this date upon my request for an apology.

They were professional and friendly. The Doctor was helpful and he explained everything to me. The guy that helped me pick glasses was patient and kind. I love my new glasses. I had no problems. I will definitely return and let my family know as well.

Downtown Opticians made every step so easy. Dr. Murnan was exceptional! The staff was amazing… so helpful and such a pleasure to do business with. I couldn’t have asked for better service all around.