Dr. Ali Fazel, Optometrist, and Associates - Highlands Ranch

Was exceptionally pleased with their service, communication and education. They took care of my daughter and myself. Bernie was not in a rush and provided excellent customer service. I kept asking questions and he was so kind answering all of them. We are self pay and they ran our insurance anyways and the exam was actually covered. No one else has ever done this and those other places charged me an arm and a leg I will not not be coming here every year!

I walked in with my glasses out of shape having been caught in sofa cushions. I did not buy my glasses there, but Jorge looked at them and took some time to correct the alignment without breaking the frames. Ten minutes later my glasses fit better than ever. I appreciate this excellent service. Will be buying my next glasses at this store.

Bernie Jones has been WONDERFUL to work with this past year!! I know I ramble, but this review is worth reading!! I've had terrible luck over the past year trying to get my script correct and subsequenability, get the transition glasses I needed. He was always willing to help in any way he could, even when I justbneeded to vent my frustrations. He helped troubleshoot the problem. He had a very experienced optometrist, that, although retired, fills in and he helped me get an appt. The optometrist "pinned the nail on the donkey", and 3 weeks later my glasses came in! I worked with Bernie to order a second set of glasses as well as new sunglasses, choosing the style that looked best on me! Thanks Bernie!!!

This was the worst experience I’ve ever had at an eye doctor—and I’ve been to many eye doctors. I showed up with insurance and was charged over $100 upfront before any exams which was an exam for glasses and contacts. I have never had to pay before an appointment, especially not that much when my insurance typically covers at least most of the exam. After the exam, I was directed to look at glasses but had to practically beg for assistance. When I finally received help from Kim Woods, I felt rushed and pushed toward a pair of metal frames that didn’t suit me. I was told they would be saved to my profile, but I made it clear I wanted to come back with my partner before making a final decision. On my second visit, I returned with my partner and selected a completely different pair—plastic frames. However, when I came back weeks later to pick up my glasses, they had ordered the original metal frames instead. When I brought this up, I was told those were the frames I chose, which made me feel dismissed and like my concerns weren’t being taken seriously. After confirming with my partner that we had indeed chosen the plastic frames, I had to return again to correct their mistake. Despite the error being on their end, I waited two hours for assistance. I was initially told I wouldn’t have to pay anything additional to fix the issue, but days later I received a call saying I owed over $150 for new lenses. In total, I ended up paying around $600 for glasses—even with insurance—due to repeated errors on their part. To make matters worse, when I went in to pick up my corrected glasses, I asked for my contact lens prescription. I was told—nearly three months after my initial visit—that it had never been finalized and they had forgotten to follow up with me. After four visits, I finally have the glasses I wanted, but the entire process was frustrating, disorganized, and unnecessarily expensive. I’ve had significantly better experiences at smaller offices with fewer staff. I would not recommend this location based on my experience.

Bernie truly goes above and beyond. This is the only place I will go for my glasses. They are professional and I trust them wholeheartedly. Thank you so much Bernie for changing out my lenses on a Sunday. You really helped me out. Thank hank you thank you!