Dr David Trumbo OD

Unfortunately had a pretty bad experience here recently that ensures I won’t be returning. I have been getting pants hemmed here for a few years now, and they’ve been fine. I don’t feel like it’s anything stellar but it’s close to my house and convenient. Payment is required upfront before the service, which I don’t like at all and I think is a pretty bad standard for a tailor, paying before you see the outcome of the service. I brought in a pair of athletic pants a couple weeks ago for a simple hem, and when I got home I noticed they had awful iron burns on the bottoms, I hadn’t noticed when I picked them up as they were folded on a hanger with the one side that was okay facing out. These are completely sold out pants that were pretty hard to get in the first place and I was super upset. Went back in and she admitted they were iron burns and sometimes the iron is too hot, and offered to pay the price of the hem back. I was still pretty upset by this, as I took a perfect pair of $70 pants in and came out with horribly burnt ones. They’re wearable, but it looks awful and is noticeable. My boyfriend went back and talked to her knowing I was so upset, to see what else she could do, and she insisted the pants couldn’t be $70, he showed her the receipt and she told him to come back the next day for a refund in cash when she’d have it. She ended up giving half the cost of the pants back. My problem is that the iron burns were incredibly bad, for her to not have noticed them as she was ironing and mention it to me when I went back in for pick up is concerning, as it either shows a lack of attention to detail as she’s working or that she was hoping I just wouldn’t notice, which is pretty upsetting. These are very obvious, and anyone ironing the pants should have immediately seen them while ironing. They’re in multiple places and the marks don’t match up, showing that they were burnt and then the iron was moved and they were burnt again, it didn’t stop after the first burn. I also don’t at all like that she told my boyfriend she’d provide a refund and then gave half when we went back to pick them up, it just felt crappy and like she was trying to backtrack and not make it fully right like she had sounded like she was going to do the day before. If she had told him she’d pay half upfront and that was agreed on I’d be totally fine, but she indicated she’d be providing a full refund, which I think would be a good business practice, and is something a business I’d want to support would do. This just felt like she was trying to make it go away with the bare minimum, and like her mistake was somehow an inconvenience for her to fix. I’m just honestly very disappointed, and now if the pants do come back in stock and I can repurchase I don’t even have the full cost back to do so, I’ll still be out half the price trying to just end up with what I had before I took these in to this shop (a non burned pair). There are just way too many red flags here for me to ever want to return to this shop. If you want non burned clothes and want to support a business who doesn’t act like their mistakes are an inconvenience to fix, and one who will make things fully right when they mess up, stay away from this shop.

Brought in several jumpers and a skirt—Nu did an amazing job, everything fit perfectly and was done on time. She’s the best!

I’m not sure why this place has decent reviews. Owner is rude and reluctant to fixing her mistakes. Please see pictures for proof of her bad measurements and ruining expensive curtains. I decided to take them back for the second time to show her. She said she’d fix them and to come back in 7 days. I came back, and thanked her and asked if she can measure them to ensure they’re all the same height. She said she did her job and I can measure them on my own if it was a concern, in a defensive stand-off tone. Sadly, when I got home the curtains were still uneven. Please save your time and money and do business with someone who is kind and considerate.

The owner of this place is rude and and not genuine. She did a terrible job repairing my jeans (which took two weeks). When I came to lick them up she tried to convince me that her customers prefer patches that are a completely different color than the rest of the jeans, and don’t mind the Jean threading showing where the rip was. I had to ask her to fix it, which took three minutes done on the spot, but she told me not to come back. The picture shows the blue threading she half-hazzardly added. Her daughter or coworker seems nice!

Great place to go! Did a fantastic job with the bridesmaid dress I brought in (got it hemmed, brought in since it was little big) and everything fits wonderfully. Great price too, went to a couple different places and was quoted so much more than here. I’m not sure what these other reviews stating that the lady here is rude, she was SO NICE. I think a little overwhelmed but very professional. Would recommend to anyone :)